Recruitment Admissions Officer

  • Location
    Manchester, Greater Manchester
  • Salary
    £23,334.00/Year
  • Category
    Education & Childcare - Education & Childcare
  • Job type
    Temporary
  • Industry
    Education and Childcare
  • External Reference
    JN-112018-35576

OVERALL PURPOSE OF THE JOB


The post-holder will provide prompt, efficient and flexible support to staff and applicants, many of whom are overseas, in the admissions process for a range of postgraduate taught degrees offered by the School. They will co-ordinate the recruitment and admissions process for postgraduate taught courses provided by the School, processing applications from initial logging through to making decisions on applications.


They will promote the School's portfolio of courses nationally and internationally, in converting applicants to acceptances and converting acceptances to registrations.


They will supervise elements of the work of Recruitment and Admissions Assistants in their team, who will provide them with support in these areas.



KEY RESPONSIBILITIES, ACCOUNTABILITIES AND DUTIES




  • Providing timely and accurate information and advice in response to in-person, postal, telephone, email and online enquiries from prospective students, student sponsors and staff regarding the School's portfolio of courses and the admissions process, including clarification of complex policies and decisions,



  • Decision-making on applications, including where borderline applications are supported by additional circumstances such as additional academic qualifications, professional qualifications or work experience,



  • Decision-making on applications where an English Language qualification is required but the entry requirement has not been met to determine whether a pre-sessional language course is appropriate,



  • Processing applications and decisions on Campus Solutions, verifying Secure English Language Test scores online and sending offer letters to successful applicants,



  • Ensuring that service-level agreements for responding to applicants and making decisions are adhered to by monitoring the workload of the postgraduate taught admissions team and setting priorities as appropriate for admissions assistants,



  • Maintaining knowledge through training and University networks of current issues on fraudulent applications and determining when applications should be referred to NARIC for investigation,



  • Providing advice and feedback to unsuccessful applicants in a sensitive and knowledgeable manner and managing complaints appropriately by responding in accordance with the admissions policy or determining that the complaint should be referred to a senior colleague or the appeals process,



  • Assisting academic staff with interviewing and selection of candidates for School financial awards,



  • Ensuring that any necessary documentation is provided by the applicant and stored on Livelink, including any documentation relevant to the offer and to Tier 4 requirements, including ATAS,



  • Auditing admissions records to ensure that they are Tier 4 compliant,



  • Overseeing the collation of CRB disclosure application forms and checking supporting documentation where required

  • Providing support to staff travelling on international recruitment missions and sending communications and invitations relating to events held overseas,



  • Reviewing Qualifies and NARIC and liaising with the International Office to make judgements on international equivalencies of qualifications and ensuring that decisions are made on a fair and consistent basis,



  • Attending and organising student recruitment-related conferences and workshops within and externally to the University to represent the School,



  • Ensuring knowledge of competitor offers and marketing and feeding back any suggested strategies for ensuring the School's marketing and admissions policies are competitive,



  • Drafting and proofing applicant and offer-holder communications according to the communications schedule, including e-newsletters, conversion communications and registration and induction communications prior to arrival,



  • Supporting colleagues by explaining systems, procedures and policies or demonstrating how to complete tasks and promoting team flexibility by providing an example of a flexible and helpful approach,



  • Providing cover for colleagues during periods of absence as and when required.



The job description will be changed from time to time to meet changing circumstances and in line with the demands of the School of Environment, Education and Development. This job description does not form part of the post-holder's contract.




ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE



  • Minimum two years' experience in admissions-related administrative role,

  • The ability to communicate clearly and effectively both orally and in writing,

  • Proven experience of providing a high standard of customer service,

  • Excellent organisational and time management skills,

  • Excellent IT and computing skills, including experience of word processing, spreadsheets and databases, with the enthusiasm to develop existing skills through training,

  • Thorough knowledge of Campus Solutions and Discoverer,

  • Personal initiative and judgement, including the ability to work independently without supervision and co-ordinate the work of others,

  • Flexibility and the ability to prioritise competing demands,

  • High degree of accuracy and attention to detail,

  • Able to deal appropriately with confidential information and awareness of the implications of the Data Protection Act and Freedom of Information Act.


DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE




  • Experience of recruitment and marketing in an educational setting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Sharn Harper