Regional Operations Coordinator

  • Location
    London, Greater London
  • Salary
    £ 34000 - £ 41000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-203952

Position Title: Regional Operations Coordinator


Location: London


Assignment duration: 12 months


Salary Hourly Rate: £34,000 - £41,000 per year


Bonus Plan: Company Plan



The role: As a Regional Operations Coordinator, you will have ownership of one or more PeopleDev learning offering processes and will be responsible for operating it reliably, and driving continuous improvements. You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.



Responsibilities:



  • Manage end to end operations for PeopleDev's suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity

  • Understand and represent the "voice of the customer" in identifying, prioritizing and execution of process transformation and day-to-day functioning.

  • Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.

  • Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and scale existing processes for growing and/or changing user needs.

  • Create and maintain process documentation for all your processes, training colleagues where required.



Mandatory



  • Background in customer/user service delivery in large scale environments

  • Bachelor's degree or equivalent practical experience

  • 2-4 years of work experience in operations

  • Experience in process design and driving improvements and excellent relationship management skills

  • Fluency in English (written & spoken) with strong communication and influencing skills. Additional languages preferred

  • Ability to self-start and self-direct work in an ambiguous environment

  • Demonstrated attention to detail with time-management and multitasking skills



Desired



  • Experience in People Development or learning programs

  • Thorough understanding and affinity to technology and experience with implementation of process automation

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Paola Alarcon