Rent and Arrears Officer

  • Location
    Kingston Upon Thames, Surrey
  • Salary
  • Category
    Banking & Financial Services - Credit Control
  • Job type
  • Industry
    Public Sector
  • External Reference

This is an exciting opportunity to join our client as a Rent & Arrears Recovery Officer based in Kingston

Start date: ASAP
Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM)
Salary: £18.00 PAYE - £23.30 Negotiable Umbrella Inside IR35
TEMP 3 Months (Initially)

Debt Recovery

To assist the Finance Team Leaders & Rent Arrears Income Recovery Lead officers with all aspects of debt recovery across the full range of client services as appropriate in accordance with agreed recovery and debt collection policies

To have the ability to learn/have specialist knowledge on the legislation, policy and guidelines for recovery enforcement for a wide range of debt types.

To ensure that the clients's requirements to constrain the growth of rent arrears are met by prompt and efficient recovery actions in accordance with the pre action protocol, set procedures and good practice guidelines. Using a high degree of personal responsibility and with a minimum of supervision.

Carrying out a range of tasks associated with Housing rent collection including enforcement process.

Liaises with Customers and their Representatives, External and Internal Stakeholders to effectively resolve enquires and provide comprehensive advice and assistance in writing, and face to face.

Provides a service by efficiently resolving telephone enquiries

Customer Contact

  • Acts as a single point of contact for Suppliers, Service Users, and Internal and External Customers.

  • Deals with appropriate enquiries at first point of contact and hands off to other Finance Staff in accordance with agreed processes.

  • Ensures systems are in place for recording and monitoring contacts and issues. Encourages use of self service solutions.

  • Assists with the maintenance of the Intranet and other self-service options for Finance enquiries Takes telephone payments in accordance with agreed procedures

Consultant: Sarah Gillan Telephone: 01782 349135

The application process is subject to the successful completion of background and reference checking. Adecco Group is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sarah Gillan