Rent and Service Recovery Officer

  • Location
    Sutton, Surrey
  • Salary
    £18.50/Hour
  • Category
    Banking & Financial Services - Credit Control
  • Job type
    Temporary
  • Industry
    Banking and Financial Services
  • External Reference
    5265SUTTON

This is an exciting opportunity to join a Financial Assessments Service Team as a Rent and Service Charge Billing and Recovery Officer based in Sutton


Start date: ASAP
Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM)
Salary: £18.50 PAYE / £23.95 Umbrella



This is an exciting opportunity to join a Financial Assessments Service Team as a Rent and Service Charge Billing and Recovery Officer based in Sutton



Start date: ASAP


Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM)


Salary: £18.50 PAYE / £23.95 Umbrella



DUTIES & RESPONSIBILITIES Carries out import of all income files into the Universal System including cash


files and Housing Benefit.


Closing and opening of the weekly rent debit.


Generate and maintain Direct Debits relating to rent and service charges


To carry out all manual adjustments to rent accounts as required, including refund and


reimbursement processing.


To process tenancy amendments ensuring the correct procedures have been


followed, set up, manage and terminate all temporary accommodation accounts.


To process all journals relating to rent accounts and reconcile income into the


Universal Housing System.


To manage and maintain the Home Contents Insurance accounts relating to


permanent housing stock.


To assist with the annual calculation of estimated and actual service charges in


accordance with statutory provisions in respect of Right to Buy applicants of flats and


maisonettes and other housing initiatives such as equity sharing tenures.


Providing general explanations of expenditure items included in service charge


accounts. Providing administration and accounting support to the leasehold accounts


team, including the maintenance of leasehold accounts files held manually and on the


Universal Housing System


Responsible for monitoring service charge, major works and better homes accounts


on an ongoing basis, in order to identify cases that require further enforcement action.


To negotiate repayment arrangements with leaseholders and take corrective action


where such agreements are not maintained.


To attend any Court Hearings as required by Legal Services and attendance at the


Upper tier tribunal property chamber.


To achieve agreed personal patch performance targets for the collection of service


charges, major works and better homes accounts and be fully involved in the setting of


personal future performance targets


To work proactively and to contribute ideas to improve income maximisation for the


council.


Liaises with Customers and their Representatives, External and Internal Stakeholders


to effectively resolve enquires and provide comprehensive advice.




Consultant: Sarah Gillan Telephone: 01782 349135


The application process is subject to the successful completion of background and reference checking, including DBS. Adecco Group is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.


Your CV will be kept on file and you will be considered for future vacancies that match your skills.





Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Saira Lawlor