Rents Officer

  • Location
    London, Greater London
  • Salary
    £ 16 - £ 17 / Hour
  • Category
    Public Sector - Housing
  • Job type
  • Industry
    Public Sector
  • External Reference

Rents Officer

Temp role


Purpose of Job

Increase residents' satisfaction through effective and objective recovery of rent and former tenant arrears, sundry debts and other debt.

With the Rents Manager, use appropriate tools, powers and resources to maximise income.

Main Duties and Responsibilities

  1. Collate and report statistical information as required.

  2. Ensure effective information management, including maintaining up-to-date case records and sharing information in accordance with agreed protocols.

  3. Identify vulnerable and at risk residents and ensure that they are provided with appropriate support and advice.

  4. Maintain effective liaison with colleagues and external agencies, making appropriate referrals.

  5. Maintain expert knowledge of regulatory, statutory, best practice and legal precedent on all aspects of income recovery and welfare benefits; and provide advice and support to colleagues and others.

  6. Manage casework, leading on all aspects until resolution and/or closure:

  • ensure appropriate support and advice to and contact with tenants;

  • negotiate sustainable repayment agreements;

  • prepare for, progress to and represent at Court or other forums or tribunals

  1. Maximise recovery of former tenant, parking, sundry and other debts, including from partner organisations occupying properties.

  2. Proactively identify and recommend service improvements.

  3. Record information accurately, consistently and according to procedures so ensuring up-to-date and accessible records

  4. Represent the client at case conferences, consultation meetings, resident meetings and governance forums.

  5. Respond to enquiries from whatever source.

  6. Responsible for preventing and reducing arrears and other debts owed to the client through proactive work with tenants, colleagues and other agencies. Keep them informed about the progress of cases, providing timely and accurate responses to all enquiries.

  7. Work outside usual office hours as required and manage TOIL to ensure service provision is maintained


  • Perform other duties as may be reasonably required by your line manager.

  • Conduct yourself in line with the clients policies, procedures, rules and standards.

  • Undertake out of hours work.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charis Woods