Resident Liaison Officer (Part Time)

  • Location
    London, Greater London
  • Salary
  • Job type
  • Industry
    Social Care
  • External Reference
  • Category
    Public Sector - Social Care

A fantastic opportunity has emerged to join one of our housing clients in Epsom as a Customer Service Repairs Advisor:

The post holder will be working from the office and from home and should be able to be the first point of contact for Residents with regards to remedial works and be a liaison between the contractors, Project Team, and residents ensuring Customer satisfaction is at the forefront of the work carried out. The post holder should be able to provide the Project Team with regular site progress updates and advise on issues that are preventing satisfactory resolution. Also, to ensure that all projects and tasks are delivered in accordance with the Trusts values and the highest level of customer service at all times.

This is a Part-time post (20 hours), and the successful candidate will be expected to have knowledge of/experience:

  • Working with others - internal - To work collaboratively with internal stakeholders to ensure relevant information and advice is provided to keep customers informed on progress where defects affect their homes.

  • Working with others - external - Work collaboratively with key stakeholders and partners. Represent L&Q at meetings as required and promote the reputation and values of L&Q.

  • Budgetary responsibility - Ensure that all activities deliver 'best value'. Contribute towards the control of budgets within the function. Contribute to meeting the divisional business plan.

  • Compliance - always carry out all duties with due regard to Health & Safety Legislation and policy. Adhere to relevant statutory and regulatory provisions.

  • Risks - Manage risks associated with areas under the jobholder's control. Ensure that effective controls are in place to highlight and limit risk.

  • Leadership and management including customer service/ values - Provide a high-quality aftercare service. Deliver excellent customer service in line with L&Q values.

    Only applicants who feel they meet the above criteria and can start on short notice need to apply for this role as the client is keen to fill this vacancy as soon as possible.

    Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

    Your details will be submitted to Badenoch + Clark by applying for this role. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser: https://(url removed)/en-gb/candidate-privacy

To speak to a recruitment expert please contact Ahkas Sriskandarajah