Response Call Handler

  • Location
    Exeter, Devon
  • Salary
    £9.55/Hourly
  • Category
    Sales & Retail - Contact Centre
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-206245

Response Call Handler


Based in Exeter


£9.55ph + Shift allowance on weekends & anti-social hours


Full Time, 40 or 32 hrs pw - ALL APPLICANTS MUST BE WILLING TO WORK SHIFTS THAT MAY INCLUDE EVENINGS & WEEKENDS


Excellent PERMANENT job Opportunity to join a growing company that provides essential care to those who are vulnerable. In this incredibly rewarding role you will be a crucial team member acting as a first point of contact for incoming calls. These may be customers using the Emergency help function so individuals will need to be able to respond quickly & appropriately. For a successful candidate no day will be the same in this role but some of the daily duties will include:



  • Deal appropriately with callers who may be emotional, distressed, vulnerable, or in crisis and deciding on the right course of action

  • Provide information, advice and guidance to queries from customers

  • Carry out quick risk assessments for every contact received

  • Provide out of hours troubleshooting & advice for customers

  • Undertake shift work covering 6am-10pm, 7 days a week


Ideal Skills/Experience



  • Excellent communication skills both spoken & written

  • Ability to capture critical information and record it accurately

  • Emotional resilience & empathy

  • Excellent customer service skills

  • Good decision-making skills

  • Team player


Benefits include



  • 26 Days holiday + Bank holidays

  • Extensive Health care benefits

  • Employee Discount scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Aalishya Power