Revisions Officer

  • Location
    London, Greater London
  • Salary
    £ 18 - £ 23 / Hour
  • Category
    Banking & Financial Services - Tax
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-032020-124982

REVISIONS OFFICER


EALING


£18-23 HOURLY RATE


MONDAY - FRIDAY, 9AM - 5PM


3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


IMMEDIATE START



JOB PURPOSE:


To be responsible for dealing with discretionary requests, adjudicate on fraudulent cases and deal with all claims in the Disputes process from internal review through to the preparation and presentation of cases to the appeals tribunal.



THE REVISIONS OFFICERS MAIN RESPONSIBILITIES:



  • To carry out internal reviews, providing explanations of cases where the claimant has made such a request advising the customer of the outcome by letter or phone.

  • To prepare cases in writing and present them orally to the Appeals Tribunal where the appellant may have legal representation.

  • To give evidence at court where required.

  • To refer cases to and adjudicate on recommendation from the investigation team as to whether a fraudulent Benefit has been made.

  • Interview / negotiate with claimants and their advisors to obtain further information needed to determine a claim, resolve an appeal, revision or complaint or explain entitlement.

  • To investigate and prepare responses to cases involving the ombudsman or complaints including escalated complaints, writing reports on the cases as required.



THE IDEAL REVISIONS OFFICER MUST HAVE:



  • A specialist knowledge of welfare benefits and services provided by government agencies

  • Previous experience in assessing Housing Benefit / Council Tax claims

  • Experience dealing with appeals tribunals

  • Experience in investigating and preparing responses to cases/ complaints



*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Maisie Howell