Roseberry Residence Assistant

  • Location
    London, Greater London
  • Salary
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

We work with one of the top University's based in Central London and they require a temporary Resident Assistant to work at their student halls. This is a 7 day week operation and you will be working 5 shifts per week. The earliest shift is 7am and the latest shift is 10pm. This role is paying £10.55 per hour.

Job Summary:

The residence assistant is responsible for the effective operation of all reception functions and to assist with other basic administration duties as necessary. Headings Key Tasks:  To provide an efficient, professional and friendly service for term time and vacation residents and visitors.  To ensure that all aspects of reception run smoothly.  To play an active role in the maintaining of log books/spreadsheets.  To have a full working knowledge of relevant computer packages.  To liaise with other departments in the residence and within School.  To be aware of and help enforce the rules and regulations within the residence. Knowledge and Experience  To have a good working knowledge of Microsoft Word and Excel.  Front of House software system (training provided as needed). Communication  To provide an efficient, professional & friendly reception service for both term time & vacation periods, in a busy customer service environment.  To ensure that all aspects of reception run smoothly including dealing with enquiries, answering phones, dealing with mail.  To be aware of all safety and communication systems within the residence.  To refer more complex queries to colleagues as appropriate. Liaison and Networking  To liaise with all staff, and departments both within the Residence, Division and School. Service Delivery  To demonstrate good customer service skills, and establish strong working relationships with colleagues with the ability to demonstrate a friendly and welcoming manner to guests.  To record requests for maintenance, cleaning ensuring this information is passed onto the
correct department.  To be able to take fees/payments, receipting and basic reconciling of own transactions as per procedure.  To keep all log books/spreadsheets up to-date including issuing of keys to residents, contractors, etc.  To be able to sort and distribute mail as necessary.  To handle general office correspondence.  To be able to print set reports as and when required related to hall activities.  To work to agreed standards and organise work in an efficient way. Teamwork and motivation  To assist the Division with any promotional events/requirements, for example formatting posters based on a pro forma template.  To be able to contribute to the team as a whole.  To make a positive contribution to the social environment of the residence and attend meetings and training courses as required.  To act on supervisors instructions, referring issues to them where appropriate and actively contributing to the team. Initiative and problem  Assist in checking room inventories when guests arrive or leave and to inform others of any discrepancies.  To support local energy saving initiatives and the end of year re-use scheme  To ensure compliance with health and safety policies in respect of fire safety and evacuation, serious accident, external threat or any other security alert. Work environment  To ensure that reception is a welcoming and safe environment for staff and visitors.  To report any problems those make it difficult for you to carry out your work effectively.  Work in a revolving shift pattern (Monday to Sunday). Flexibility  To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Louise corke