Sales administrator

  • Location
    Leamington Spa, Warwickshire
  • Salary
    £ 21000 - £ 23000 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

Job Description - Customer Service Advisor

We are seeking a self-starting, confident, people person with a background in telesales and/or customer service to take up a role in our customer service department.

The varied daily duties involve direct sales team support and customer contact, upselling of goods, sharing product related know-how, order inputting and managing dispatch and export processes.


Job Overview

Acts as liaison between customers and the operations department, communicating with customers regarding their purchase requirements and expressing customer concerns. Displays exemplary customer service skills and a sales-minded attitude. Prepares and processes all relevant paperwork for domestic and international shipments in line with company procedures and current legislation. Works collaboratively with other departments to ensure timely dispatch of customer orders.

Responsibilities and Duties

  • Administration of the Company's export activities.

  • Preparation and processing all aspects of export documentation, from order through to shipment; including commercial invoices, customs and other shipping documents required

  • Point of contact for the Sales Team and Customer enquiries relating to orders, product questions, and warranty issues

  • Negotiation of freight rates (Road / Air / Sea).

  • Plan and implement transport activities in a cost-effective manner.

  • Maintains positive relationships with customers to ensure repeat and return customers.

  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

  • Displays extensive knowledge about products and services

  • Uses all methods of customer communication, including online communication, phone calls, and in-person interactions

  • Communicates with operations about order statuses, and ensures that orders will be ready for customer on time

  • Acts as an advocate for customers when communicating product problems and needs

Prospective Candidate to Have

  • Previous Experience in Customer Service Department

  • Proficient in the use of MS Excel and outlook

  • Excel capability to basic "logic" formula would be advantageous

  • Experience of using ERP system a benefit

  • Strong Communication Skills

  • Enthusiastic Attitude, Self-Motivated

  • Knowledge and experience in the preparation and processing of export documentation.

  • Organised and methodical, showing a real attention to detail

  • Ability to prioritise workload and manage multiple projects

  • Able to respond well to pressure

  • Show drive and initiative for continual improvement

  • Work well in a team and with a range of people, developing strong working relationships

  • The candidate to be within 5 miles of Leamington would be helpful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charl Ryan