Sales administrator

  • Location
    Manchester, Greater Manchester
  • Salary
    £ 20000 - £ 23000 / Year
  • Category
    Industrial & Manufacturing and Production - Production
  • Job type
  • Industry
    Procurement and Supply Chain
  • External Reference

Job Title:

Internal Sales Administrator

Job Holder:

Reports To:

Internal Sales Manager


April 2019

1. Job Purpose

Working within the Internal Sales team to generate additional orders by provide administrative support to internal and external customers. To ensure have accurate costings for packs/sets.

3. Principal Accountabilities

Internal Sales

  • General sales administration tasks, answer telephone calls, raising of quotations, invoices, purchase orders, setting up customer accounts

  • Assisting with regulatory compliance to ensure Company meets its obligations

  • Maintenance of Company training records

  • Assist Finance Manager in day to day support with regard to mobile phones. Be first point of contact for mobile phone/landline issues

  • Contact new and existing customers to ascertain key contacts, obtain leads, and advise of new products and offerings of relevance to them

  • Responding to telephone calls to achieve traction

  • Provide accurate costings of new and existing packs

  • Preparing maintenance quotations and management of the maintenance renewal process

  • Administration of pack contracts in a timely manner reflecting renewal dates

  • Assisting in the logging and reporting of Engineering Job Sheets

  • Determining the source of pack/set items and placing orders where necessary

  • Compiling and updating pack/set specification sheets

  • Logging and tracking of demonstration stock

  • Assisting in the logging and administration of customer complaints by contacting the customer to ascertain details and provide remedial action

  • Assisting Internal Sales Manager with Labour Standards administration

General Administration;

  • Sending out instrument/product samples for the Export & UK Sales Manager

  • Completing manual delivery notes and commercial invoices

  • Supporting Directors, Managers, and Territory Managers with clerical tasks

4. Context

Operating Environment: My client is one of the largest distributers in the UK. This is a crowded market. The target customers are Hospital based and work in the operating theatre, out patients, clinics, supplies secretarial and private sector. Demonstration and evaluation of products is critical to the success of growth and contract management. Monitoring new tenders and renewal of existing contracts play a key role in developing the area and sales. Working with the sales team, engineers and warehouse is integral.

Framework & Boundaries: To ensure adherence to industry-specific codes of practice or conduct (e.g. M.I.A., ABPI and ABHI) and advertising codes, regulatory directives and guidelines, as applicable to the role, and to the Program for Legal Compliance and Corporate Responsibility.

5. Relationships

Subordinates: 0

Superior(s): Internal Sales Manager


Internal (Within the Company)

General Manager

National Sales & Account Manager

Export Sales Manager

Territory Managers

Engineering Dept.

Warehouse Manager/staff

Internal Sales Executive

Office staff

External (Outside the Company)



6. Knowledge

  • Working knowledge within an internal sales environment

  • Ideally familiar with a CRM or Electronic Territory Management System and MS Office

  • Excellent communication skills with proven ability to juggle complex workload

  • Substantial knowledge of key company products

7. Job Challenge(s)

� Managing multiple projects at once

� Dealing with ambiguity

� Effective stakeholder management

� Working to targets

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charley Lawlor