Sales & Customer Service Co-ordinator

  • Location
    Barking, Essex
  • Salary
    £ 21000 - £ 24000 / Year
  • Category
    Sales & Retail - Sales, Retail and Customer Service
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Our Client is looking for a Sales and Customer Services Coordinator to join their team within their well-established company with excellent reputation.

Hours are 9:00am-5:30pm Monday - Friday

Salary between £21k-24k dependant on experience

Candidates must have:

  • Good Computer skills in Microsoft office

  • Sales and Customer Service experience

  • A professional manner when speaking with clients/ customers on the phone and when replying to emails

Key responsibilities for this role are:

  • Professional and efficient handling of sales enquiries to agreed standards

  • Professional handling of incoming calls and visitors

  • Provide a comprehensive service to our customer base as directed by the Sales Office Manager

  • Franking and Mailing of Post in absence of receptionist

  • Ensuring all orders received into the Company are processed through the system on a timely basis for dispatch to customer within Company standard of 3 to 5 days from receipt of order.

  • Monitor the warehouse shipments to ensure all paperwork has been received and all orders are on schedule

  • Reviewing and closing back orders on a weekly basis

  • Dealing with customer returns, raising customer non-conformance's and raising collection notes as appropriate

  • Timely and efficient management of sales produced paperwork including filing of POD's and sales orders

  • Supporting the sales team at all times, passing on new leads after qualification, tracking leads and enquiries and generating new leads through outbound sales activity.

  • Maintaining the company's customer database and ensure all companies sales, lead generation and order taking activity is recorded onto the CRM database

  • Working closely with and in support of the Sales Office Manager and the achievement of her wider responsibilities and goals at all times or as directed as the business dictates

  • Feedback of product based customer comments

  • Sorting and filing Delivery notes in absence of receptionist

Additional Responsibilities

  • Helping with customer finance - taking card payments

  • Reception duties in absence of Receptionist.

  • Personalised - Processing and amending personalised packaging orders from customers and Area Account Managers to agreed standards.

  • Providing a comprehensive service to our customer base as directed by the Commercial Manager.

  • Setting up new item codes for Personalised items only

  • Samples - prepare samples, labelling, pack, and update sample list to ensure it is correct and up to date.

If this role is of interest to you, please submit your Cv. Successful candidates will be contacted within a few days.

If you have any questions regarding this role, please call Laura Woollvin/ Lucy Jackson on 0208 594 9225

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Lucy Jackson