Sales Order Administrator

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

An excellent opportunity has arisen for an experienced Sales Order Administrator to join an exciting, international organisation based within their modern Sheffield office.

This key role within the business involves providing a high level of service support to both Customers and Sales including order management from entry to delivery, query handling, and communication.

Experience processing customer orders and delivering exceptional customer service within a professional working environment is essential.

Key Duties and Responsibilities will include:

  • Order management from sales order entry to delivery and invoice dispatch

  • Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests

  • Manage customer claims such as picking errors, damaged goods or pricing discrepancies

  • Manage defective returns including seasonal returns, issue credit notes and maintain the Oracle database

  • Liaise with our warehouses for shipping orders and receiving returns

  • Liaise with various departments (Finance, supply planning, marketing) on customer service related issues

  • Act as point of contact for the sales team, provide support to sales with documentation, reports & data as requested whilst keeping regular communication with the relevant Sales Manager

  • Prepare export documents when applicable

  • Update the customer database as needed

  • Participate in improvement projects

Person Specification:

  • Fluent in English (fluency in EU language is a plus)

  • Organisation & prioritisation skills

  • Excellent MS Office knowledge (Excel, PPT, Word)

  • Flexibility and adaptability, openness to change

  • Oracle knowledge advantageous

  • Team player

  • Commercial awareness

  • Customer/consumer orientation skills

  • EDI & Business Objects knowledge would be assets

  • Problem solving skills

  • Export procedures and documentation knowledge is an asset

  • Cross cultural awareness

  • Tenacity

  • Communication skills (Oral and written)

This is a full time, permanent opportunity working Monday to Friday 09:00am - 17:00pm

Free onsite car parking is available

Adecco are an equal opportunities employer and are acting as an employment agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nicola Swallow