Sales Order Processor

  • Location
    Morecambe, Lancashire
  • Salary
    £19,108.00/Year
  • Category
    Office and Secretarial - Administrator
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-102019-98601

Adecco Recruitment are currently recruiting for on behalf of our client, a Sales Order Processor to work for a successful and growing organisation in the Morecambe Heysham area.


We are seeking candidates that have order entry/sales order processing experience. 98% of the role is computer work. the role is responsible for liaising with customers/sites/accounts


Working hours are 8.30am to 5pm Mon-Fri with a 1 hour lunch break


Salary £19,108 + incentives, 25 days holiday+stats, pension etc.



This role is being offered as a 12 month fixed term contract with possible extension to permanent contract.



Main purpose of job


To support the designated Sales Managers to ensure that all regulatory and commercially required information is accurately completed and recorded so that customer requirements can be profitably met, on time, in full, first time. In addition, to have responsibility for one of the Specialist Areas detailed.



Duties/Responsibilities:



  1. To receive and accurately input all orders/service requests for all specified sites, adhering to the following procedures: Customer Set-up Procedure, Customer Application Procedure, Quote and Sales Order Procedure. Liaise with relevant departments with regard to availability, transport and documentation to ensure that customer requirements can be met in full.

  2. To provide ad-hoc reports as requested by the customer.

  3. To take accurate information from customers regarding complaints and enter onto Workbench.

  4. To ensure that customer queries are progressed to a satisfactory conclusion, liaising with the appropriate departments. E.g. new enquiry, invoice query, customer account query. Liaising with customer on rejected material.

  5. To maintain a friendly and professional working relationship with the Area Sales Managers in a supportive role. To ensure that the Area Sales Manager is kept fully informed of all relevant customer activities and information to enable them to carry out their role effectively.

  6. To ensure that all e-NCRs are completed by month-end, in line with the NCR Procedure, and in liaison with the Area Sales Manager.

  7. To collate and reconcile monthly invoice for specified customers pulling data from Lab system & SAP

  8. To ensure that all invoices and credit notes are raised on a daily basis following the Invoice Procedure.

  9. To deputise in the absence of your team member during sickness and holidays etc.

  10. To ensure that general administration is accurately completed or issued on a timely basis. This includes issuing company literature and Duty of Care packs and keeping the Duty of Care calendar up to date with customer details and site where D of C is carried out.

  11. To maintain and update the SAP data base on a regular basis. Adhering to the housekeeping procedure. This includes archiving old data, redundant customers and deleting orders that have not been used.



Customer Services Systems & Procedures




  1. Based upon the findings, to recommend improvements to systems to eradicate duplication of effort and to harmonise the different systems into group-defined procedures.

  2. To highlight to Customer Service Manager or Customer Service Team Leader any procedures or parts of a procedure that you find are unworkable. Also highlight any changes/additions to ensure that the department procedures are kept up to date.



Other Essential Skills:



  • Planning & Organising

  • Result Orientate

  • Team Player

  • Customer Satisfaction

  • Microsoft office



Desirable Skills:



  • SAP similar employment background - order entry through to invoicing.


Please apply now for immediate consideration!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Ramona Mulligan