Sales Order Processor

  • Location
    Sutton Coldfield, West Midlands
  • Salary
    £ 21000 - £ 23000 / Year
  • Job type
    Permanent
  • Industry
    Retail
  • External Reference
    JN-042022-244581
  • Category
    Sales & Retail - Customer Services

Excellent Opportunity Available


£24,000-£28,000



Our client has an exciting opportunity to join their small, fast paced, busy team in Sutton Coldfield as a Sales Order Processor.



Our client's focus is on providing the best customer journey experience for all customers, whether online or via telephone calls, online chat or social media.



The role is to assist the current team giving clients the very best customer journey, from their first point of contact until and after the final delivery of goods.



Do you have previous experience in customer support or order processing? Do you have an organised approach to your work? If so, this role may be perfect for you!



Duties



  • Liaising with customers using all communication platforms and placing orders on their behalf if they require assistance.

  • Taking deposits and reassuring customers on the compliance requirements.

  • Guiding customers through the full ordering process from their initial contact with us all the way through to post delivery

  • Dealing with customer stock enquiries and product availability

  • Interaction with all departments to ensure you have the knowledge and latest information to fulfil customer enquiries

  • Placing purchase orders with suppliers to cover orders received

  • Providing cover for other staff members across several teams

  • Verification of online card payments, processing or declining those payments within Company guidelines

  • Supporting the sales order flow to ensure efficient end to end process

  • Maintenance of dispatch schedules for deferred and staged shipments

  • Other ad hoc duties which may be required to assist with the customer journey



Skills & Experience



  • Great computer skills with experience of online order and fulfilment systems (full training will be provided on our bespoke systems)

  • Use of Microsoft office - Excel and Word

  • A competent ability in maths is necessary, with an ability to maintain accuracy under pressure



Personal Qualities



  • A great customer service approach- friendly telephone manner and must enjoy engaging with customers on the phone and online

  • An organised work method in a fast-paced environment

  • An ability to take ownership of a problem and solve it to a satisfactory conclusion



Role Details



  • Working Monday to Friday

  • Great company benefits



For further details, please contact the team on 0121 354 2749

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Anisha Dubb