Sales Order Processor

  • Location
    Warwick, Warwickshire
  • Salary
    £ 20000 - £ 25000 / Hourly
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

Excellent Opportunity Available

Sales Order Processor


Salary - Negotiable

Our client based in Warwick are recruiting for a sales order processor to work within their successful team. The successful applicant will work as part of the global team. They will have responsibility for day to day customer order management, and effective communication of any issues which may impact the customer. Do you have experience of sales order processing and resolution of invoice queries? Do you want to work for a successful company which offers an outstanding benefits package? If so, apply below…


· Primary day to day customer point of contact for global customers, providing proactive communication on all order related issues, starting with order progression and inventory control.

· Order review and guidance based on stock and schedule review.

· Monitoring of product shipments and management.

· Ensuring customer requested delivery is achieved with a target of >95% - targeting timely LISC problem identification and resolution so that escalation and countermeasures can be put in place, avoiding end customer shipping failures.

· Develop communications and relationships between our company, Division and the customer.

· For expediting purposes, a daily open order report must be produced to assist with this task and maintained on a daily basis.

· Deal with customer enquiries and requests in a professional manner. Use problem solving skills and own initiative to respond to queries regarding invoice and delivery problems, credit note requests and returns. Take the necessary corrective action to prevent reoccurrence.

· Ensure that all computer and paper records are up to date and accurate. All paper documentation that needs to be held centrally is held in D3.

· Play active role in preparation for and participation in the annual stock check when required.

· Manager customer electronic order process where applicable (EDI).

· Have a flexible approach to new tasks and special projects. Use own initiative and work together to meet requirements and goals of the Organisation. Proactively consider ways of improving the Organisation's efficiency and level of customer service.

· Support and advise external sales working together with the person nominated as your 'Buddy' forming a strong partnership and support to the global customers.

· Provide a monthly report giving an update on all activity within your role during the month. Include achievements, areas for improvement, jobs to do and challenges faced.

· Participate in monthly team meetings contributing with ideas and initiatives

· Undertake additional duties as and when required.

Key Responsibilities

· Communicate and manage processes effectively in order to complement the Strategy achievement.

· Successfully improve the communication between divisions and UK Sales so that the EDI order accuracy consistently year on year.

· Ensure adequate processes and procedures are in place and visible.

· Ensure no invoice is left unpaid beyond the contracted term.

· Utilise Concern / Cause / Countermeasure in order to escalate and resolve issues with customer LISC achievement to >95%.

· Manage local / customer owned inventory where applicable.

· Participate in all relevant lean activity driving continuous improvements across the business.

For further information please contact the Adecco Sutton Coldfield team on 0121 354 2749

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kat Hough