Sales Team Manager

  • Location
    Chester, Cheshire
  • Salary
  • Category
    Hospitality, Tourism & Travel - Travel & Tourism Retail
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Sales Team Manager

The role of Sales Team Manager involves motivating, developing and driving a team of Travel Experts to deliver the highest levels of sales conversion, call quality and customer service to our customers. This role is also responsible for managing and delivering the highest performance of shifts within the Reservations Department

This role leads and motivates a team of people to succeed.

The role involves ensuring that your direct team along with the entire Reservations department are consistently driven to succeed, to ensure that the department exceed their targets, deliver outstanding customer service, exceptional quality and are a results driven environment.

The Sales Team Manager must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service and quality

Essential Experience

* Previous Sales Team Management

* Proven track record in Coaching and Training in a sales environment

* Experience in driving results

* Change management

* Proven track record in motivating a team

* Excellent time management skills

* Ability to recognise problems and areas for improvements

* Strong communication skills

Desirable Experience

* Knowledge of HR policies, practices and procedures

Core Accountabilities

* Accountability for team performance, including coaching and development of team member's individual performances.

* Ensure that shifts are suitably covered

* Understand all organisation's products, services, procedures, guidelines

* Conduct regular reviews of Agents performance and manage under performance

* Feedback to relevant department on improvements based on staff/customer feedback

* Ensure a safe and harmonious working environment

* Motivate and support team members

* Mentor teams

* Drive performance improvements


= 33 days' holiday (including bank holidays)

= An additional day off during the week of your Birthday

= Annual bonus scheme

= Staff pension

= Private Medical

= Death in Service payment

= Subsidised park and ride passes

= Enhanced Maternity and Paternity pay

= Long service awards - cash payments and increases in holiday allowances

= Staff discount on cottage holidays

= Free worldwide travel insurance (including family members)

= Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

Working hours will be Monday - Friday, 9am - 5:30pm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Megan Reynolds