SAP/ ERP Customer Care Specialist (Hybrid Working)

  • Location
    London, Greater London
  • Job type
    Permanent
  • Industry
    Logistics Distribution and Supply Chain
  • External Reference
    JN-042022-249282
  • Category
    Industrial & Manufacturing and Production - Industrial & Manufacturing

SAP/ ERP Customer Care Specialist (Hybrid working)


Monday to Friday


Salary: £25K - £30K per annum


9am - 5pm


Beckton



Company Benefits:



  • 25 days annual leave

  • 1 day a month flexitime

  • Hybrid working

  • Pension - 5% company contribution

  • Company bonus paying up to £2.5K



We are pleased to be representing our long-standing, well-established global manufacturing company to recruit a Customer Care Specialist supporting companies all over the globe. This will involve providing customer service on a global scale. The ideal candidate would have strong communication skills and will have worked within a customer care environment.



ERP experience, ideally SAP is essential.



Duties include but not limited to:



  • Processing Spare parts, quotation, repairs, customer returns, complaints, and Service admin

  • Logging information, daily reports and managing orders on computer system

  • Responding to and dealing with customer queries

  • Co-ordinate customer complaints in all facets

  • Logging customer complaints on system

  • Following customer complaint procedure

  • Maintaining customer details on CRM system

  • Liaising with shipping department ensuring that all sales orders are invoiced

  • Liaising wit production, stores and packing team to ensure customer orders are processed efficiently and on time

  • Creating quotes, orders and issuing invoices for contractor visits

  • Managing tasks through SAP system

  • Checking Stock levels

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Channelle Cope