SAP/ ORACLE EXP ESSENTIAL - CUSTOMER SUPPORT ADVISOR

  • Location
    London, Greater London
  • Salary
    £ 20000 - £ 25000 / Year
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-102020-149170

We are pleased to be representing a Global manufacturing organisation with the recruitment of a Customer Care Advisor on a temporary basis, however for the right person there is an opportunity for the role to become permanent.



Salary is £20,000 - £25,000


SAP/ ORACLE OR SIMILAR EXPERIENCE IS ESSENTIAL


Duties



  • Create quotations in SAP as per customer request

  • Process incoming customer purchase orders into SAP in an efficient and timely manner

  • Ensure all telephone calls received are handled professionally

  • Generate invoices on a daily basis and send to customers as required

  • Review and progress open sales orders on a weekly basis

  • Ensure customer requests received in the centralised communication portal are managed and resolved in an efficient and timely manner

  • Assist the Customer Support Manager to achieve team goals as requested

  • Process customer requests for returns and work with relevant teams to ensure collection and delivery to the required service hub


Essential Requirements:



  • SAP experience essential

  • Proficient in Microsoft Office applications

  • Great oral and written communication

  • Customer focus

  • Ability to build rapport with internal and external customers

  • Sound judgement and decision making


If you have the required experience and are interested in this role, please apply by submitting your CV. Successful candidates will be contacted within a few days.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lucy Jackson