• Location
    Birmingham, West Midlands
  • Category
    Procurement & Supply Chain - Customer Service
  • Job type
  • Industry
    Procurement and Supply Chain
  • External Reference


Permanent - Full time


Competitive Salary

Mon-Thurs 8:45am to 4:45pm, Friday 08:45 to 4:15

Are you a strategic thinking, organised professional with experience in delivering exceptional customer service? On behalf of our client, we are recruiting for a Scheduler to work for a friendly company based in Erdington, Birmingham.

Company benefits:

  • Free parking on-site

  • BHSF membership (healthcare plan) paid by employer

  • Uniform provided

  • Dress down Fridays

  • Pension

This role will include:

  • Being the first point of contact for all warranty/service matters. Via telephone, e-mail and fax

  • Dealing with distributors, engineers, 3rdparty subcontractors and end users when necessary

  • Provide basic technical advice to engineers

  • Allocating jobs for service engineers

  • Using the in-house system to raise orders

  • Raise paperwork for the issue of spare parts required to complete warranty jobs and ensure that these arrive to customer or on site as required.

  • Liaising with the spare parts department

  • Organise deliveries to engineers or customers

  • Manage stock availability

  • Discuss with Technical Managers regarding any issues or customer/subcontractor queries raised, to ensure these receive the appropriate level of follow-up

  • Assist with any other general tasks as required.

The ideal candidate must have:

  • Excellent telephone manner and ability to handle large volume calls

  • Previous experience delivering excellent customer service and ability to solve problems effectively

  • Excellent time management to meet deadlines

  • Reliable, flexible and a team player

  • Good communication and interpersonal skills

  • Computer knowledge in Opera or SAP would be desirable but not essential

To apply, please submit your CV or contact us on 0121 354 2749 to find out more information about the vacancy.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact naomi uwamungu