Scheduling Officer

  • Location
    London, Greater London
  • Salary
  • Category
    Medical & Health - Medical Secretary
  • Job type
  • Industry
    Public Sector
  • External Reference

Scope of Job

  • To manage and coordinate the timely and efficient scheduling of Fitness to Practise events in accordance with H processes and legislative requirements;

To manage a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency;

  • To ensure that a high quality of customer service is provided to all stakeholders, both internal and external;

  • To be responsible for managing complex logistical issues and facilitating the fair and efficient progress of all events for the Fitness to Practise Department as required by the Health and Social Work Professions Order 2001.

Main Duties & Key Responsibilities

Operational responsibilities

  • To be responsible for scheduling and coordination of all fitness to practise hearings as required by the Health and Social Work Professions Order 2001;

  • To be responsible for the co-ordination of special measures that may be required for hearings;

  • To be responsible for delegated authority to select members of the Practice committees for Fitness to Practise proceedings whilst monitoring conflicts of interest, to ensure that registrants have a fair hearing;

  • To draft and publish allegations and hearing information on the website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy;

  • To manage multiple suppliers in line with the policies and the terms of contract;

  • To work within limitations of Part V and VI of the Health and Social Work Professions Order in Hearings and advise the Scheduling Team Managers if any problems arise.

Stakeholder relations/ support

  • To provide support and guidance to witnesses and others attending hearings who may be distressed or vulnerable;

  • To provide an established point of contact for Partners, service providers and interested parties in relation to services required at hearings;

  • To liaise with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary;

  • To liaise with all employees internally, in particular, the Case Management Team, Partners, Facilities and the Communications Department.


  • In addition to those duties, reserves the right to require you to undertake additional or other duties within your capacity as may from time to time be reasonably required and necessary to meet the needs of the client;

  • To provide cover for Hearing Officers at Fitness to Practise hearings if the need arises;

  • To travel to various locations in the United Kingdom to provide support to vulnerable witnesses giving evidence at hearings;

  • To understand the information security requirements for information accessed or processed in carrying out the duties of the role, treating the information with appropriate care as set out in the Information Classification and Handling Policy;

  • To carry out the responsibilities of the post with due regard to the Equality and Diversity Policy and to treat colleagues and other stakeholders with respect and dignity at all times.

  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Louise corke