Section 20 Officer

  • Location
    Romford, Greater London
  • Salary
    £20.60/Hourly
  • Category
    Public Sector - Public Sector
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-062021-187696

Experience



1 Knowledge of office administration systems e.g. monitoring systems, phone use, record keeping



2 A significant knowledge of legislation governing leasehold management and service charges.



3 Work effectively in a busy customer focused environment, coping with changing priorities and pressures



4 Prior experience of giving advice/ information to members of the public







































Prepare and issue Section 20 consultation notices and major works invoices.



Provide advice/guidance to officers relating statutory consultation requirements and London Borough of Havering's procedures.



Have a significant working knowledge of relevant legislation along with Court and First Tier Tribunals protocols.



Provide advice/information to leaseholders about major works consultation, billing and collection



Maintain performance information


ensuring targets are met and that


appropriate service improvements


are introduced where necessary.





Reply to correspondence/enquiries


and telephone calls in line with


statutory requirements and London


Borough of Havering's procedures


and timescales.


.



Continue to be aware of best practice and changing legislation, and London Borough of Havering policies/procedures.



Take responsibility for decision making including more complex cases



Maintain records and information for


manual or computerised systems


within the office



Provide all relevant information to


officers to assist with responses to


leaseholders or their representatives, in preparation of Section 125 offer notices, resale enquiries and collection of service charges



Prioritise and manage workload with minimal supervision.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Charlotte St.Clair