Senior Business Support Officer

  • Location
    London, Greater London
  • Salary
    £16.56/Hourly
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
    6316
  • Category
    Office and Secretarial - Project Support

































Client



Local Authority in Wandsworth



Job Title



Senior Business Support Officer



Pay Rate



£16.56 an Hour PAYE



Hours



36 Hours a week Mon-Fri(9AM-5PM)



Duration



3 Month Contract



Location



Reed House Wandsworth(5 Days a week)



Description




Job Purpose



To provide administrative support to the departmental management team and centralised departmental business processes. Postholders will be allocated to work within one of Business Support's 2 teams (the Information Team or the Support Team), but are required to provide cover across both teams and are subject to transfer between teams, as necessary to cover service contingencies.




  1. To administer the department's process for handling enquiries from elected Members: to ensure all enquiries are logged, passed to the appropriate officer for response and monitored in terms of quality and timescales; and to produce related statistics.




  1. To administer the department's process for handling complaints at step 2 and 3 of the Council's complaints procedure and cases from the Housing and Local Government Ombudsmen: to ensure that all complaints are logged and monitored in terms of quality and timescales; to evaluate incoming complaints, collate relevant documentation and make recommendation on how the complaint should be handled; to review draft responses and to draft departmental responses for approval; and to produce related statistics.




  1. To administer the department's process for handling Freedom of Information Act requests: to ensure all applications are logged, monitored and information is provided within deadline; to collate and draft departmental responses for approval; to provide expertise, advice and training on the Freedom of Information Act to officers and managers within the department; and to produce related statistics and reports.




  1. To administer the department's process for handling Data Protection Act requests: to ensure all applications are logged, monitored and provided within deadline and to review and evaluate information and responses before they are dispatched; to handle cash and cheques received as payment for the applications in accordance with the procedures for receipt and paying in of monies; to provide data protection related expertise, advice and training to officers and managers within the department; and to produce related statistics and reports.


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