Senior Customer Service Advisor

  • Location
    Bradford, West Yorkshire
  • Salary
    £ 21000 - £ 25000 / Year
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-072021-192139

Adecco Leeds are excited to be working with the largest specialist designer and manufacturer of premium folding sliding/bifold doors & Windows predominantly in the UK and globally.


Further to their continued success, they seek to expand their dynamic Customer Services Team, at the Head Office in Bradford.


£21,000 - £25,000



The full-time position offers an exciting opportunity to shape the continuing extension of their After Sales provision to customers. In particular, the successful applicant will be expected to generate income for the business by way of increasing the sale of After Sales products and services to clients.


This is a great time to join and be part of their mission to offer even better service and support to their clients.


Specification



  • Previous experience in Customer Services Telesales in Office only

  • Previous leadership and people management experience, with the ability to motivate your team

  • Responsible for all staff training and development

  • Accountable for escalated complaints resolution

  • Hands on approach is required to support the department

  • Planning and managing Installer schedules

  • Used to working in a fast paced and target- oriented environment

  • High level of literacy and numeracy.

  • Solid negotiator and problem solver.

  • Excellent communication skills.

  • Able to absorb technical information.

  • Able to manage very demanding workloads and prioritise.

  • Understands the importance, to the business, of selling and providing high quality customer services


Summary of role



  • Oversee the Customer Service Department

  • Work closely with colleagues, Managers & Directors on current issues affecting customer service

  • Strong communicator at all levels

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgina York