Senior Customer Service Rep(IT)

  • Location
    Edgware, Greater London
  • Salary
    £ 26000 - £ 32000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-062021-190307

Do you want to work one of the most profitable and fastest growing IT sellers?



Do you have excellent Customer Service skills?



Do you want to join a company where you can progress to a Team Leader/ Managerial Position?



Look no further….




A well-established IT hardware provider based in North West London are looking for enthusiastic customer service representatives with an interest in IT. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.



Responsibilities include:


Handling and answering inbound e-mails and calls.


Processing customer orders onto system.


Providing excellent customer service.


Managing customer returns and enquiries


Ensuring enquiries are dealt with in a timely manner.


Prioritising tasks according to importance and urgency


Ensuring returns are handled end to end from customers back to distributors.


Handling customer queries professionally via e-mail and phone.


Managing e-mails through Amazon and eBay platforms within deadlines.



Required Skills:


Great organisational skills


High Attention to Detail


Customer-first attitude


Prioritisation Skills


Able to work effectively individually as well as in a team


Able to listen to and follow guidelines effectively


High level of communication via telephone and e-mail



Other Requirements:


Must live within 25 minutes commute from Colindale NW9



Job Type:


Permanent, Full-time



Salary:


26-32k pa (dependant on experience)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Robert Kot