Senior HR Advisor

  • Location
    Birmingham, West Midlands
  • Salary
    £ 31000 - £ 34500 / Year
  • Category
    HR, Sales and Management - HR Advisor
  • Job type
    Contractor
  • Industry
    HR
  • External Reference
    ONS001

An exciting opportunity has become available within the Adecco Group for a Senior HR Advisor to join our HR Helpdesk team on a fixed term contract basis as part of the Census 2021.


Who we are


The Adecco Group is the world's leading HR solutions company. We believe in making the future work for everyone, and every day empower 3.5 million careers. We inspire, skill, develop and hire in 60 countries, enabling individuals and organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs whilst driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who have voted us a Great Place to Work� - World's Best Workplaces for the past four consecutive years.



The Adecco Group is working with the Office for National Statistics (ONS) to provide a wide range of services including recruitment and HR for the temporary workforce for the 2021 Census. The Census is a once-in-a-decade survey that gives us the most accurate estimate of all the people and households in England and Wales.



Further details on the census and the Office for National Statistics can be found by clicking here


The Role


Reporting to the HR Manager, the primary function of the role is to provide an effective robust HR advisory service to managers and workers of the Census 2021. You will also be responsible for leading the day to day activity of the HR Helpdesk team and case work ensuring performance is maintained and SLAs are adhered to.


You will operate as part of a dedicated Human Resources team working alongside a larger network of teams and departments who respond to both manager and worker enquiries received via telephone and email communication channels.


As a member of the HR Helpdesk team you will be expected to deliver an effective and efficient interface for our client as a Senior HR Advisor. You will be providing guidance in line with HR strategy to ensure client needs are met, whilst driving effective performance. As a Senior HR Advisor you will be required to provide guidance compliant with prevailing employment legislation.


This role is a full-time position, initially working Monday - Friday until February 2021. From February 2021, during peak activity, there will be a requirement to work every other weekend and extended hours between our opening hours of 8:30am-8.30pm. During this period there may also be restrictions on annual leave to support the needs of the project.


Due to the Covid-19 Pandemic the current working environment across the UK has changed significantly, therefore Senior HR Advisors will be requested to work in a virtual, working from home environment. As a homeworker you will be expected to accommodate and adhere to the following measures:



  • Senior HR Advisors will be expected to set up a private and secure work environment, free from any distraction when dealing with managers/workers on potentially sensitive matters

  • Uphold confidentiality and ensure call details are not discussed in the presence of others

  • Ensure all work related activity is recorded electronically on the equipment/systems provided whilst adhering to GDPR legislation

  • Comply with all aspects of the working from home standard operating procedure

  • Confirm you have unlimited access to internet (will not run out of data allowance) - subject to a work from home assessment being completed


On occasion there may be a need to attend team meetings in a central Birmingham location, this may also be the case for induction and training, therefore accessibility and availability to be able to travel to this location would be preferred.


This position forms part of a helpdesk team, so previous experience from working within a HR helpdesk environment would be desirable.


Profile/ Description



  • Responsible for leading the day to day activity of the HR Helpdesk and case work ensuring performance is maintained and SLAs are adhered to

  • Responsible for managing and coordinating HR team case load using the Case Management sytem.

  • Responsibility of own case load, assisting and supporting workers and managers with the following;



  1. Disciplinary procedures

  2. Resolving conflict issues and dealing with grievances

  3. Absence related queries/issues

  4. Providing advice on HR policy and procedures



  • Responsible for complex case work from preparation and advice on appeals, discrimination cases, ACAS, early conciliation and whistleblowing

  • Ensuring case details are updated and recorded in accordance with policy, processes and agreed SLAs

  • Responsible for supporting HR quality control audits in line with policy, processes and SLAs

  • Coaching and performance management of the team, conducting regular team and 1-2-1 meetings

  • Positively overcoming the potential challenges of managing a work from home team. Utilising virtual tools to carry out team meetings/training

  • Build relationships of trust within business areas and a good working understanding of the commercial objectives and challenges

  • Identification of potential issues and trends and contributing to a strategy to train and up skill workers and managers where relevant

  • Work with other internal Adecco and external ONS functions to overcome challenges and issues during live project


In return we offer:



  • Excellent opportunity for exposure to a wide and varied range of Human Resources matters

  • A home working based role - reduced travel costs and no lengthy commutes

  • Friendly and supportive team environment

  • Competitive salary and flexible benefits package


Experience required:



  • CIPD qualified or alternatively will have experience of working in a HR generalist capacity

  • Previous experience leading a team and ability to demonstrate coaching skills to ensure best practice, process and policy is adhered to. Including daily huddles and team meetings

  • Experience dealing with complex case work and escalated cases including preparation and advice on appeals, discrimination cases, ACAS, early conciliation and whistleblowing

  • Experience of dealing with a wide range of employee cases from initial enquiry to case conclusion, including disciplinary, grievance, performance and absence

  • Previous experience working in a HR Helpdesk environment/role with high volume case work

  • Identify and get to the root cause of issues quickly and effectively and solve complex problems

  • Confidently deal with conflict, expressing opinions, making sound commercial decisions and standing by the outcome

  • Handle all issues in a fair and consistent manner

  • Communicate clearly and concisely at all levels and exhibit strong listening skills

  • Be self motivated and work autonomously providing the required outputs

  • Be well organised with strong attention to detail

  • Respond positively and proactively to the changing needs of a demanding project role













Internal recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Intrernal recruitment UK is an Equal Opportunities Employer.

Please apply with your CV to: Beth Murray