Senior Sales Team Leader

  • Location
    Dudley, West Midlands
  • Salary
    £ 22000 - £ 23000 / Year
  • Category
    Sales & Retail - Call Centre Manager
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Adecco Worcester looking to recruit an established Sales Manager to support and develop an established sales team for their client based in Brierley Hill.

If you are looking to join a well established team and one that has gone from strength to strength throughout the pandemic then this is the role for you.

Working hours: 09:00 - 17:00 - 11:00 -19:00

Pay rate: £22K with an OTE of £28K

Location : Brierley Hill


  • Motivate staff to achieve team targets/ organise monthly incentives

  • Liaise with the Contact Centre Manager with any queries or problems.

  • Assist with the effective provision of outstanding customer service via emails

  • Manage processes relating to HR such as attendance, investigations and disciplinaries

  • Maintaining regular training and development plans for your team

  • Review all telephone data and take the relevant actions required with telemarketers

  • Conduct weekly and monthly call compliance monitoring

  • Assist with/deliver workshops/team meetings whereby Contact Centre Executives will be informed about current team & department performance and latest news and information that is relevant to their role

  • Assist with the recruitment and training of new, and development of, existing members of staff, and to actively participate in the ongoing review of training systems and content.

  • Review training material and amend when required process policies.

  • Diarise "Call to Rearrange Appointments" checking them on a daily basis and keeping comments up to date.

If you have any questions regarding the above role please contact Nick today 01905 732790 /

Alternatively please submit an application today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicholas Badger