Service Administrator

  • Location
    Rotherham, South Yorkshire
  • Salary
    £23,000.00/Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-062022-260456
  • Category
    Office and Secretarial - Administrator

Service Administrator


Joining a well established Manufacturing organisation who are a leader in their field, this is a great opportunity for an experienced Administrator with strong and proven customer service skills to join a friendly, supportive business based in Rotherham and within easy reach of Sheffield.


The Service Administrator will be responsible for all aspects of service administration including offering an excellent customer service and ensuring that servicing invoices, quotations and the updating of databases and customer portals is responded to efficiently and diligently to ensure all targets are met.


The service department administrator will be enthusiastic, have excellent communication skills and will have the personal desire to deliver outstanding customer service.


The successful candidate will have relevant experience in a servicing/customer service administration role and will enjoy working in a team.


Key Duties:



  • Provide excellent customer service at all times via phone and email to customers and engineers

  • Dealing promptly with servicing issues

  • The accurate input of customer invoices and quotations

  • Updating of databases and customer portals

  • Following queries through to a conclusion

  • Liaise with other departments

  • Dealing with engineer parts requests

  • Answering queries and information requests over the phone

  • Communicating with engineers and clients

  • Keep up to date with the products and services

  • To be proactive in resolving customer issues involving other departments where necessary


Monday to Friday - 08:30am - 17:30pm


Benefits:


Hybrid working options (office and home working)


Health benefits


Laptop and phone


25 days holidays plus bank holidays

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Swallow