Service Advisor

  • Location
    Liverpool, Merseyside
  • Salary
    £ 18000 - £ 21500 / Year
  • Category
    Sales & Retail - Sales, Retail and Customer Service
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-112018-33971

My client is currently looking to recruit for a Service Advisor based in Liverpool.


Role details:


Permanent, Full Time, 8am - 6pm Monday to Friday with Saturday mornings on a rota


Previous experience in a Service Advisor role is essential & experience of Pinnacle is desirable


Salary dependent on experience


This is a fantastic opportunity to work as part of the customer service team at our prestige Retailer in Liverpool.


The key responsibility of this role is to achieve the highest possible customer satisfaction.


You will be responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved, liaising with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the Retailer from start to finish.


Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom is retained.


You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system to maximise the quality and content of the customer database. Other duties include handling customer enquiries, processing customer correspondence and promoting products by explaining the value of additional work.


You will be friendly and personable with excellent communication and customer service skills. You will be able to generate the required sales and profits while maintaining the bond of trust with customers.


This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England.


Job Types: Full-time, Permanent


To apply to this role please ring James on 01512435900 or email


Adecco aim to respond to all applicants, however due to the large number of applications we recieve this may not always be possible. Should you not recieve a response within five working days please accept this as notice that you have not been shortlisted on this occasion.



Adecco is an equal opportunities employer.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: James Kerfoot