Service Architect

  • Location
    London, Greater London
  • Salary
    £ 550 - £ 600 / Daily
  • Job type
    Contractor
  • Industry
    Public Sector and Government
  • External Reference
    JN-052022-250280
  • Category
    IT - Architects

Service Architect required to work with a Government department. This is an initial 6-month contract, paying £600 a day, inside IR35, hybrid working (1-2 days per week in the office of your choice: London, Birmingham, Nottingham, Sheffield, Glasgow).



Service Architecture is one of three functions that make up the Demand and BRM (Business Relationship Management) Team. The Demand and BRM Team is the first port of call for all requests for modern technology demand across the company and its Arm's Length Bodies. The over-arching team objectives are to work with stakeholders to:



  • Engage regularly with key areas of the company, to understand the organisation its priorities and plans.

  • Build and Strengthen relationships with our customers.

  • Implement and drive key processes to deliver an improved service for our customers.

  • Ensure their business needs are met using appropriate and cost-effective solutions.

  • Support them through D&T governance processes.

  • Promote the company IT strategy and direction of travel, driving adoption of common services and solutions.

  • Ensure value for money and appropriate use of public funds.



In your role as a Service Architect you will focus on the needs of the user and ensure every aspect of product and service development is user-centric and evidence-based.



You will work closely with Demand Managers, Service Owners, Product Managers, Technical Architects and Service Delivery teams to understand the people, process and tooling requirements of the service, ensuring that all the service requirements, resources and capabilities needed have been captured and appropriately documented in readiness for service transition.



Main Responsibilities:



  • Produce formal service requirement assessments (SRAs) to ensure that proposed service solutions arising from any new/changed service requirements and are aligned to the overall Technology Services (TS) service architecture and end-to-end service model.

  • Produce service design deliverables e.g. service design packs, operational working agreements, operational level agreements that are consistent and aligned to the Technology Services (TS) service architecture and end-to-end service model.

  • Update/maintain the D&T Technology Services service model.

  • Capture, update and maintain the base set of Service Management and other (non-functional) service requirements across Technology Services and Service Operations.

  • Maintain the detailed Service Architecture and design process.

  • Manage the service design for products and services to ensure a consistent and coherent service approach for any new demand.

  • Create a collaborative environment and sustain a good service.


Essential Skills:



  • Meet the requirements for BPSS clearance

  • Ability to visualise, articulate and solve problems and to make disciplined decisions based on available information.

  • Ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome.

  • An overall perspective on service issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements.

  • Engage in meaningful interactions and relationships with users/personas and actors putting users first and can manage competing priorities.

  • Make and guide effective decisions, explaining clearly how the decision has been reached.

  • An agile mindset to all aspects of work. Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.

  • Be prepared to take risks and be willing to learn from mistakes and appreciate the importance of agile delivery for digital projects in government.


Desirable Skills:



  • Level 3 or 4 ITIL Foundation.

  • Understanding of DevOps and agile frameworks and techniques.

  • Experience in Service transition and service acceptance process.

  • ITIL Process evaluation and re-design.


Please apply should you meet the above criteria.

To speak to a recruitment expert please contact Bradley Andrews