Service Assistant

  • Location
    London, Greater London
  • Salary
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Service Assistant
Position: Service Assistant
Location: Client sites across London City
Salary/Rate: £18,000 per annum
Type: Full time, permanent
Working hours: Monday - Friday, 8 hour shifts between 7am - 7pm.

Our client is a fast-growing serviced office company that puts service at the forefront of everything they do. Our client provides luxurious 5* boutique office space for clientele from an array of business industries. They are looking for someone who is switched on, ambitious and has a positive can-do attitude. The successful candidate will be the face of the business and therefore should be willing to go the extra mile for their clients.

Responsibilities include but are not limited to:

  • Reception duties. Whilst on reception you may be given ad hoc tasks to complete such as researching ideas for a client event, keeping up to date with travel news.

  • Meeting rooms. Set up refreshments, deal with incoming bookings, quantifying requirements.

  • Opening/Closing the Centre. This can include replacing newspapers in reception, turning on lights, replenishing milk stock, unloading the dishwasher, replenishing paper stock in copy points, spot cleaning carpet areas for tea spillages, watering plants.

  • Regular walk round checks throughout the day to ensure the centre is as it should be and communicating back to the ACM or CM of any issues.

  • Administrative duties for the Centre and clients such as, stationery ordering, faxes, copying, binding and typing.

  • Document creation. This could include typing up actions from meetings, updating the open and close out checklists.

  • Dealing with post. Delivering client mail, franking outbound mail, ordering couriers.

  • Call answering. Acting as Operator for clients who prefer calls to be answered by the Centre.

  • Assisting clients with their IT & Telephones (we will train you on our system).

  • Arranging transport for clients.

  • Preparing offices for client move-ins such as, putting together coat stands, cleaning desks.

  • Ensuring billing any client service charges are captured and entered on a daily basis.

  • Ad-hoc duties: This could include shopping errands, picking up sandwiches for a meeting, helping to waitress at client events, dropping off dry cleaning for a client.

  • Attending regular team meetings. You are expected to add value to these meetings and have positive input.

  • Attending presentations by the CEO. These happen after working hours and may occasionally be expected to attend.

Ideal candidate and personal qualities:

  • Previous experience in a client facing role (desirable)

  • Experience within a customer service or front of house position would be preferable

  • Applications from a retail/ hospitality also welcomed

  • Able to build good working relationships across all levels

  • Ability to work individually and as part of a larger team

  • Ambitious and willing to go the extra mile

  • Excellent telephone manor and communication skills

We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Alicia Hill