Service Call Centre Advisor

  • Location
    Bromsgrove, Worcestershire
  • Salary
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

New Opportunity Available

Call Centre Advisor

£9.00 Per Hour

Temp to perm


We are looking to recruit a Call Centre Advisor, this is a telephone based role and you would be responsible for providing quick and efficient handling of any 'After Sales' matters raised by the end user (the Consumer) or trade partners (Service Agents, Distributors and Third Party Clients) by telephone and by email within strict time frames and KPIs.

Duties involved

� Answer inbound calls

� Accurately entering data

� Establish faults with consumers to determine appropriate actions

� Utilising a series of trouble shooting questions

� Using Call-2-Field software & postcode look-ups to select engineers for areas and skill Sets

� Emailing job Sheets to the engineers

� Take technical enquiries from both trade and consumers

� Returning calls to consumers and partners

� Effectively responding to enquiries and validating information

� General follow-up activity and administration tasks as and when required

Essential Requirements:

� Excellent telephone manner and able to communicate effectively across all levels

� Accuracy and attention to detail skills

� Self-motivated & resilient with a positive outlook and willing to rise to the challenge

� Must have own transport as no public transport available

The above role is based on a temp to perm basis with an ASAP start. You would be required to work Monday to Friday 9am to 5pm. For more information please call Adecco Worcester on 01905 732790.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Nicholas Badger