Service Charge Officer

  • Location
    London, Greater London
  • Salary
    £ 19.01 - £ 23.47 / Hourly
  • Job type
    Permanent
  • Industry
    Defence and Military
  • External Reference
    RQ493678LBTH
  • Category
    Public Sector - Housing

JOB TITLE: Service Charge Officer
LOCATION: East London
PAY RATE: £ 19.01 hourly paye/ £23.47 hourly umbrella
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 35 hours a week
IR35 STATUS: Inside


Job Purpose:



  • To assist in the calculation of service charge costs under the direction of the Service Charge Manager and/or Service Charge Specialist.

  • To maintain, identify and allocate cash from the Service Charge suspense account and to appropriate unidentifiable cash as necessary.

  • To process write-off and write-back requests from Leasehold Services.


Key accountabilities:



  • To assist in collecting and verifying cost data required for an accurate assessment of estimated and actual service charges for the Council's domestic leasehold property portfolio

  • To work with the Service Charge Manager and Specialist to highlight issues with data collection, data quality or allocation of costs to cost centres as necessary to ensure robust billing

  • To maintain a logical electronic filing structure to support the Service Charge team's work

  • To allocate costs to cost centres under the instruction of the Service Charge Manager and Service Charge Specialist

  • To assist in providing suitable high quality explanatory documentation to Leaseholder Services and Customer Services teams in order that they should understand and be able to explain the basis of all charges and so they can respond to leaseholders and other stakeholders.

  • To maintain, identify and allocate cash from the Service Charge suspense account and to appropriate unidentifiable cash as necessary


Knowledge and experience:



  • Experience of working in a finance environment.

  • Experience of researching, understanding, and collating large amounts of data

  • Experience of manipulating large amounts of data electronically.

  • Experience of preparing and explaining complex calculations.

  • High level of competency in the use of IT including integrated housing management systems and Microsoft Office� products, particularly Word, Excel and Outlook

  • Experience of leasehold management and service charge calculation and management in the social housing sector

  • Basic understanding of Landlord and Tenant Law, Commonhold and Leasehold Reform Act 2002 and the legal processes for managing properties held on long leases.

  • Basic understanding of the regulatory framework under which residential leasehold service charges are prepared

  • Knowledge of the terms of leases and the rights and responsibilities of freeholders and leaseholders

  • Knowledge of the way in which Local Authorities and/or ALMOs are organised and conduct their business











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To speak to a recruitment expert please contact Rebecca Evans