Service Co-Ordinator

  • Location
    West Bromwich, West Midlands
  • Salary
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

Exciting Opportunity!

Service Coordinator

Based in West Bromwich


13 months contract (Permanent opportunities for the right candidate)

£22,000 per annum

8:30am - 4:30pm

We are currently recruiting for a Service Coordinator to join our engineering client based in West Bromwich. This is a fantastic opportunity to join a growing team in a thriving industry. If you have similar experience we would love to hear from you!


  • To schedule service, repair, cleans and warranty jobs for the Group

  • To prepare/check Service and repair quotes to ensure margin levels are acceptable

  • To ensure all costs are included within the quotes provided to clients

  • To develop and implement robust processes for each activity area, seeking to continually improve our efficiency and effectiveness

  • To maintain the site calendars with allocated jobs and resources

  • To ensure all site/job related paperwork and arrangements are completed prior to job commencement

  • To liaise with the client to inform of our arrival on site to carry out agreed works

  • To liaise with client to obtain post-work feedback/satisfaction level

  • To provide customer reports when required

  • To consistently achieve agreed delivery standards

  • To ensure all warranty parts are recorded, booked in and checked To ensure all warranty SLA's are achieved on valid warranty claims

  • To develop and maintain strong collaboration and communications between services and sales within the group in order to deliver the needs of the business

  • To complete service proposal/tendering documentation required by customers

  • To provide general cover where required

Other Responsibilities

  • Ensure personal compliance with all Company Health and Safety requirements

  • Ensure personal compliance and promotion of the Company's Equal Opportunities and Dignity at Work policies

  • Ensure personal compliance with the Company's Bribery policy Proactively raise NCR's where appropriate

  • Proactively investigate and close allocated NCR's Proactively seek industry knowledge and professional development opportunities

  • Undertake other duties as requested by a senior member of staff

  • It is a condition of this role that you make yourself available for and take full advantage of any training and development identified as either specific and directly related to the role or is developmental in any area


  • Strong organisational and planning skills (Project Management qualification would be desirable)

  • Technical background would be desirable

  • Able to prioritise and handle multiple conflicting priorities.

  • Health & Safety qualification would be desirable (IOSH)

  • Experienced in designing and creating SOP's

  • Expert in customer service principles and delivery

  • Good written and verbal skills

If this position is of interest, please apply directly to the advert - CV reviews daily.

Adecco UK are an equal opportunities employer and an employment agency.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Yasmine Davis