Service Coordinator

  • Location
    Birmingham, West Midlands
  • Category
    Procurement & Supply Chain - Customer Service
  • Job type
    Permanent
  • Industry
    Procurement and Supply Chain
  • External Reference
    JN-082021-203241

Customer Service Coordinator


Permanent - Full time


Birmingham


Competitive Salary


Mon-Thurs 8:45am to 4:45pm, Friday 08:45 to 4:15


Are you a highly motivated, strategic thinking professional with experience in delivering exceptional customer service? On behalf of our client, we are recruiting for a Customer Service Coordinator to work for a friendly company based in Erdington, Birmingham.


This role will include:



  • Being the first point of contact for all warranty/service matters. Via telephone, e-mail and fax

  • Dealing with distributors, engineers, 3rd party subcontractors and end users when necessary

  • Provide basic technical advice to engineers

  • Allocating jobs for service engineers

  • Using the in-house system to raise orders

  • Raise paperwork for the issue of spare parts required to complete warranty jobs and ensure that these arrive to customer or on site as required.

  • Liaising with the spare parts department

  • Organise deliveries to engineers or customers

  • Manage stock availability

  • Discuss with Technical Managers regarding any issues or customer/subcontractor queries raised, to ensure these receive the appropriate level of follow-up

  • Assist with any other general tasks as required.


The ideal candidate must have:



  • Excellent telephone manner and ability to handle large volume calls

  • Previous experience delivering excellent customer service and ability to solve problems effectively

  • Excellent time management to meet deadlines

  • Reliable, flexible and a team player

  • Good communication and interpersonal skills

  • Computer knowledge in Opera or SAP would be desirable but not essential


To apply please call 0121 354 2749 or submit your CV




Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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