Service Delivery Manager

  • Location
    Brighton, East Sussex
  • Salary
    £ 30000 - £ 35000 / Year
  • Category
    Office and Secretarial - Office Manager
  • Job type
  • Industry
    Public Sector
  • External Reference

The positions are for 37.5 hours per week Mon - Fri.

Temp ongoing contract with Adecco

Below are the requirements for the role:

To manage and lead a remote team of Health Practitioners, responsible for undertaking home consultations, throughout Great Britain ensuring quality standards are met and reports are returned to Hub in a timeous fashion in line with SLAs.

Main responsibilities will involve:

  • Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.

  • Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales

  • Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.

  • Producing and making active use of statistical data and work management reports to effectively manage workloads

  • Provide performance reports/ data as and when required

  • Support Service Delivery Teams in building and maintaining positive customer relationships

  • Manage multiple teams with a variety of job content and performance targets

Essential / Minimum Criteria:

  • You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.

  • Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations.

  • Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements.

  • Customer service experience in a customer facing role

  • IT literate, competent MS Office, Word and Excel skills

  • Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.

  • Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

  • Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.

  • Problem solving skills, analytical, logical thinker

  • Ability to manage change positively, effectively and efficiently to achieve best outcomes

  • Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets

  • Ability to work unsupervised and use initiative

  • Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change

  • Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc

  • Innovative thinking and ability to inspire team members

Desirable Criteria:

  • Previous experience in the Healthcare sector

  • Experience in managing remote teams

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: sarah hughes