Service Desk 1st Line Suport

  • Location
    Basingstoke, Hampshire
  • Salary
    £ 10.5 - £ 11.5 / Hour
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Temp Service Desk Technician


Temp - Perm role Based in Basingstoke. Hours are between 7.00am - 6.00pm Monday to Friday, 37.5 hour week. Saturdays on a rota 1-2 in a month.

Role Specifics:

  • Providing support in the form of remote technologies, telephone and email.

  • Providing support for desktops, laptops, printers and network equipment.

  • Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly

  • Working independently on weekly assigned tasks

  • Ability to meet deadlines of new projects assigned to the Service Desk

  • Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

  • Working a shift pattern covering Mon-Sat 0700-1800, out of hours emergencies, and enhanced cover in January sales period.

Desired skills:

  • IT knowledge (familiar with O/S systems, Microsoft Office, printer configuration, email troubleshooting, use of Active Directory/Exchange etc)

  • Fixing issues via phone and remote access to various hardware devices (PCs, laptops and printers)

  • Fixing issues via phone and remote access to various software programs (client management, CAD, SAP and Microsoft Office etc)

  • Experience of using call management software

  • At least two years' experience working in a service desk environment

  • Excellent telephone manner and customer service

We look forward to receiving your application.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Tracy Jones