Service Desk Advisor

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
    £ 21250 - £ 21750 / Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-072022-266404
  • Category
    Sales & Retail - Customer Services

Fantastic new opportunity!!!


Do you have excellent customer service skills? Are you looking for a new role which can offer personal development and advancement? Keep reading!


Our client based in the ST1 area are looking for service desk advisers to join their team due to continuous growth to work as part of a team to provide high quality day to day support to enable the effective operation of our customer service desk. Duties include, but aren't limited to:


- To process and update requests from the client base and suppliers via telephone, fax, email or web.

- Dealing with queries and enquires from incoming calls.

- To action reactive requests from the client base and log all requests on the in house system.

- Liaise with sub contractors and engineers to action requests.

- To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process has been adhered to.

- To carry out admin tasks related to the role.


We have roles available for core hours (8am - 5pm) and Shifts of 4 on 4 off (8am - 8pm). If this is something you are interested in, please email or you can reach us on 01782 202380.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Birks