Service Desk Analyst (Dutch)

  • Location
    City Of London, Greater London
  • Salary
    £ 28000 - £ 30000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    IT - Helpdesk, Technical Support

A fantastic opportunity has arisen for a Service Desk Analyst that is looking to join an amazing software company that work with global companies around the world. Fluency in Dutch and English is essential.

As a Service Desk Analyst you will provide first level support through taking calls and responding to emails (in both Dutch and English language).

In return for your hard work, you will be rewarded with a fantastic benefits package! You will receive 25 days holiday (plus 3 days off over Christmas), health insurance, a brilliant tech and cycle scheme is available, statutory pension, the company offer well-being days out and many more!

As a Service Desk Analyst you will need to:

  • Handle Incidents via the Incident Management Process.

  • Handle Requests via the Request fulfilment process.

  • Perform specified Administration tasks for Hosted customers.

  • Diagnose and resolve software, hardware, network and server issues with the BigHand software range.

  • Ensure own cases are handled and clients updated according to established OLAs and thresholds.

A full job description is available for those who would like a copy. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually. This role is an immediate start, so please apply and we will contact you if you have been selected for interview.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lewis Jacob