Service Desk Analyst

  • Location
    South Croydon, Greater London
  • Salary
    £ 11 - £ 12 / Hourly
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-092021-205808

IT Service Desk Analyst - 1st Line Support


Location: East Croydon


Hours: Monday to Friday, 8.00am til 6.00pm


£11.00 per hours (Weekly Pay)


ASAP Start - Temp - Project likely to last for 18 weeks



My client, a large, well known reputable company based in East Croydon is looking for an IT Helpdesk Analyst to join their friendly IT department providing 1st line technical support to colleagues in the organisation


Main duties will include:



  • Receiving IT incidents or requests from the customer and to ensure that they are logged and correctly classified in line with the agreed requirements

  • To diagnose all IT incidents or requests and resolve where possible

  • To escalate any IT incidents or requests that require further diagnosis to the correct support group and to monitor the progress of these incidents or requests until resolution

  • To maintain a high degree of customer service at all times

  • To perform ad hoc requests as and when the job requires


Skills/Experience required:



  • Good knowledge of PC based Office applications (i.e. Word, PowerPoint, Excel, Outlook, etc)

  • A general understanding of PC hardware, network and software products

  • Experience in a role focused on offering good customer service


If you have a passion for IT and have great customer service skills, please apply online now with your most up to date CV. Please note, only successfully shortlisted applicants will be contacted

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Natasha Fenwick