Service Relationship Manager

  • Location
    Chorley, Lancashire
  • Salary
    £ 21000 - £ 24000 / Year
  • Category
    Energy - Energy
  • Job type
    Permanent
  • Industry
    Energy
  • External Reference
    JN-112021-219435

Adecco Recruitment are currently recruiting for on behalf of our client, a Service Manager to work for a leading energy provider based in Chorley


Full time - permanent


Salary: £21-24K per annum plus excellent benefits


Working hours 8.30am - 5.30pm, with flexible working hours available after the 6-month probationary period


As the Relationship Manager your primary purpose is to delight customers by supporting genuine long-term relationships with your portfolio, to positively promote our client's services and demonstrate value through providing a reliable service on a consistent basis.


We are looking for someone who is a professional and multi skilled individual that can demonstrate a very high level


of customer focus and attention, with the confidence to manage all requirements of our client's customer base.


Key deliverables:


* Responsible for a varied portfolio of group customers


* Provide a reliable and WOW standard of service as the single point of contact


* Co-ordinate the delivery of all services to your customers using product and service specialists as required


* Clear, professional and effective communication, by telephone, email and face to face meetings


� Continuously review your portfolio to identify opportunities, risks and successes


� Maintain up to date records on behalf of the customer using the appropriate systems and processes


* Negotiate and manage the renewal of current contracts across all services providing consultation and


recommendations on procurement, and demonstrate high retention rates


* Support the customer with Governors or board presentations as required


* Go above and beyond to delight the customer


* Ensure service levels are maintained including validated invoices sent to site, queries progressed to resolution


and Positive Energy Pack updated monthly


* Complete data protection, data integrity and GDPR checks as required


* Actively identify new business opportunities within your portfolio and network


* Co-ordinate any ad-hoc customer requirements


* Resolve contract termination and objection issues at contract renewal


* Comply with updates to company procedures as a result of technology upgrades, process improvements,


industry regulations, etc.


* Assist on the collection of non-payments of Zenergi invoices



General


* Speak to customers, energy suppliers and service providers to provide customer service


* Carry out data analysis and problem solving


* Provide backup for colleagues when required (absences, annual holiday etc.)


* Working as part of a team to continuously improve processes



Job Description Form



Requirements - experience:


* Proactive and intuitive at building professional relationships with all stakeholders internally and externally


* Customer service experience


* Experience working to targets associated with the delivery of your role


* An in-depth technical understanding of both gas and electricity supplies and experience working in the industry


* Pleasant and confident telephone manner


* Microsoft Office including Excel, Word and Outlook


* Ability to visit customers at short notice



Requirements - qualifications


Requirements - personal characteristics


� Demonstrate a 'can do attitude' and go that 'extra mile'


� Team Player


� Self-motivated


� Excellent communication and organisational skills


� Ability to have a broad understanding of topics and portray information to customers accordingly


� Strong attention to detail in time pressured situations


� Ability to hold high level service conversations both face to face and remotely



Please apply now for immediate consideration



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ramona Mulligan