Service Team Leader

  • Location
    Blyth, Northumberland
  • Salary
    £ 22000 - £ 25000 / Year
  • Category
    Sales & Retail - Customer Service Manager
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Cramlington are delighted to be working with our client for a Service Team Leader to join their Administration Team leading and supporting service front line to oversee the coordination and schedule of service and maintenance bookings.

Key Responsibilities:

  • Effectively coach, lead and coordinate our Service admin team members and the department activities to achieve optimal efficiency and ensure an excellent customer service support is delivered

  • Coach team members with answering customer's queries in a professionally manner

  • Support the team when handling difficult and/or challenging customer queries

  • Oversee the coordination of engineering jobs through our 20+ Field Services Engineers across the UK for our many customers' sites

  • Promote that clear and concise communication is delivered to our Field Service Engineers during booking allocation, as well as with customers, sales reps, etc.

  • Monitor team member's compliance with Service Level Agreement

  • Perform in a very reactive manner to keep the team motivated

  • Oversee the stock levels for tool and equipment for our service engineers

  • Others: entry data accuracy for service job details, generation of changeable orders to MPR system, input/process sales orders as well as sorting, routing and progressing orders received, update BDMs and RSEs on customers' accounts, quotations, order status, etc.

  • Train and coach new team members

  • Generate reports to senior managers

  • Liaise and coordinate urgent and ad-hoc requirements and enquiries

  • Ensure compliance of H&S and housekeeping practices in the workplace

  • Assisting the team with additional duties when required

Job Competencies/Key Skills

  • People and customer driven, with the desire to help others; business minded

  • Strong motivator, willing to develop a team

  • Excellent written and verbal communication skills

  • Straight forward, able to give clear and concise instructions

  • Tech Savvy - confident in the use of Microsoft Office (Outlook, Excel, Word, 365, One Drive…), SAGE, Salesforce, Redzebra.

  • Strategic thinker, highly reactive, adaptable to changing environments, responding well when working under pressure

  • Strong organisational skills, able to manage different tasks and prioritise when needed

Hours: 37.5 hours per week, 09:00Hrs to 17:00Hrs
Salary: depending on experience
Holidays: 25 days plus Bank Holidays
Group Personal Pension Plan: up to 5% employer contribution after completing 3 months of employment
Other Benefits: employee assistance programme, life assurance cover, bike to work scheme up to £1,200 loan, staff sales, eyecare vouchers, flu vaccination, healthcare cash plan, hire car and hotels discounts.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Summer Walker