ServiceDesk Coordinator

  • Location
    London, Greater London
  • Salary
    £ 27000 - £ 29000 / Year
  • Category
    Sales & Retail - Helpdesk
  • Job type
  • Industry
  • External Reference

We are looking for a friendly, motivated, and articulate Service Desk Coordinator to join my client's busy team. You will always need to provide the highest level of customer service and be able to provide efficient operational support to the team.

Job title: Service Desk Coordinator
Location: Mayfair
Type: FTC
Duration: 6 months
Hours: 9am-5:30pm
Salary: £27,000-£29,000

Key Responsibilities

  • To receive all calls and emails, both internally and externally and handle in a professional manner in accordance with our agreed service standards of operation

  • To issue keys to suppliers via the key management system to. To manage return of keys where necessary

  • To check if any jobs have been generated by out of hours resource and action where necessary

  • To work within the realms of the set service levels and assist in ensuring they are achieved

  • To provide the highest levels of service to all customers and suppliers ensuring the company objectives of excellence and quality are evident at all time

  • Log all incoming calls generating a task onto the Helpdesk system

  • Manage jobs within an agreed remit through to completion, updating the team, suppliers and customers

  • Ensure that the Helpdesk System always holds accurate and detailed information

  • Ensure that full use of the Helpdesk System is used to assist the FM team in providing a service to all customers

  • Escalate tasks outside of agreed remit any issues, concerns or problems that need support to complete to the team

  • To propose and implement changes which result in the improvement of service or efficiency to systems

  • When requested obtain quotes from contractors, compile quotes and recommendations and submit to Facilities Managers for approval

  • Daily management of open calls, to ensure that updates are received from contractors, jobs closed or service levels are extended and tenants are updated. To ensure any relevant correspondence and documentation is filed to the electronic filing system

  • To work with the Team to update and manage the key system

  • To assist with supplier management

  • To comply with the Company Health & Safety guidelines, ensuring compliance at all times

  • To carry out other reasonable duties as deemed necessary by your manager

Personal and Professional Requirements

  • Pleasant, articulate and confident manner with an ability to remain calm under pressure

  • Experience in a similar role within the property industry is essential

  • Excellent customer service skills

  • Knowledge of the Hexagon Helpdesk System is a bonus

  • Methodical approach

  • Attention to detail

  • IT literate, including Excel and Outlook

  • Great time management

  • High level of personal presentation, with clean and smart appearance

  • Energetic and flexible team member

  • Abilities to communicate positively and effectively

  • Passion for customer service

  • Trustworthy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Millie Edwards