ServiceNow Specialist Support

  • Location
    London, Greater London
  • Salary
    £ 10 - £ 30 / Hourly
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-022021-165341

Job title: ServiceNow Specialist Support
Start Date: ASAP
Duration: Until 31st March 2021
Pay rate: TBC

Location: Remote working
Schedule: Monday-Friday, 37 hours week


Job duties:



  • Review User administration, including management of LDAP integration, definitions of roles and groups, and access controls

  • Undertake ServiceNow configuration and customisation, including form design, workflow creation and editing, notifications

  • Support discovery, ensuring visibility of relevant hardware, software, virtual and cloud resources, and ensuring information is updated and services are appropriately mapped

  • Implement the ServiceNow common service data model, reviewing and improving / implementing the foundation, design, technical services, consume and service ownership elements

  • Identify relevant data sources, and ensure these are defined, documented, consistently imported and, where possible, integrated with the instance

  • Configure and support the FSA's self-service portal for desktop and mobile, including themes, pages, widgets and search sources, and work with users and IT stakeholders to identify and implement improvements

  • Identify and implement opportunities for automation, utilising all available functionality to deliver process improvements across the IT service management provision, and the wider IT, Digital and Data teams

  • Work with a range of users to identify and specify reporting requirements, creating dashboards and reports to meet these requirements


Job requirements:



  • Experienced using ServiceNow System

  • Strong Administration skills

  • IT/Service Desk experience would be beneficial

  • Extremely organised and detail orientated

  • Positive, proactive and a team player

  • Experienced working with CMDB

  • Must have previous experience completely the job duties above






Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Millie Edwards