Sheltered Housing Officer

  • Location
    Romford, Greater London
  • Salary
    £ 21.92 - £ 22.92 / Hour
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Public Sector
  • External Reference

Responsible for People Management.

* Direct supervision of up to 8 staff, ensuring agreed team plans and performance targets are delivered and that a culture of putting our resident's first and continuous service improvement is maintained.

* To take an active role in the development and performance of the Sheltered Housing team in line with the Council's HR policies.

* To ensure all team members receive the appropriate level of communication to maintain engagement with the Council's vision, priorities and activities.

* To deputise for the Sheltered Housing Team Leader as required, and in their absence, cover the general supervisory aspects of that post, including team meetings, in line with Departmental and Corporate policies.

* To challenge, manage and resolve poor performance where it exists within the team.

Manage the delivery of effective Customer Management.

* To take on and lead as required any specific projects or tasks actively promoting an ethos of excellence in service delivery and ensuring that a responsive individualised service is available to each household.

* To assist the Sheltered Housing Team Leader with capacity planning of the service delivering a professional, responsive and individualised service to sheltered residents.

Actively lead Resident & Community Contribution.

* To demonstrate understanding of the Council's Customer Care Standards (Core Competencies and Operational Standards) ensure that these standards are met in order to deliver the Council vision of 'putting our residents first'.

* To provide holistic, informed and accurate housing advice which is "right first time", to all approaches to the service.

* To support, coach and empower residents to live independently and make informed choices.

Actively lead Operational Service Delivery.

* Working with others both within and outside the Council, co-ordinate local resources and services to improve the quality of life of local residents.

* To manage the work of the Housekeepers to maximise the benefits to residents.

* Carry out assessments for Adult Social Care, under the direction of the Preventative Team

* To deal quickly and firmly with individual Anti-Social Behaviour cases of all types as set out in the Policy. Take legal action against perpetrators and provide information and support to victims as required.

* Provide housing and tenancy management services to residents in the scheme. Make decisions which are sensitive to the needs of individuals and comply with all legal requirements. Participate in block inspections with the Estate Inspection team

* Maintain a good knowledge of welfare benefits and give detailed advice to residents

* To carry our viewings of void properties, encouraging applicants to accept voids. Sign up new tenants and explain the requirements of holding a tenancy and the services available.

* Support the work of the Community Engagement team to coordinate social activities for residents, helping as many residents to participate as possible.

* To support residents, as good neighbours, carrying our regular calls on tenants, checking on their welfare and helping them with daily living.

Responsible for Service Planning & Development

* Contribute to the Team Plan and understanding of own contribution in order to ensure delivery of this plan.

* To assist the Sheltered Housing Team Leader to develop suitable performance targets and monitor team performance against these, drawing up assessment and improvement frameworks for individuals or teams where required.

Responsible for Financial & Resource Management.

* To demonstrate cost-consciousness and identify any cost effective changes to own way of working.

* To ensure all purchasing and procurement is conducted in line with the corporate guidelines with appropriate use of the Council's financial systems.

Manage the implementation of Continuous Improvement.

* To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.

* To lead by example to ensure excellent standards of work and recording take place, carry out monthly audits on standard, volume and quality of work. Where necessary setting in place improvement plans.

* To share information and consult with other services (particular reference to Adult Social Care) in order to develop methods which will deliver the best outcome for clients and the Council.

* Implement continuous monitoring of team and individual performance and productivity to ensure the delivery of Service Level Agreements (SLA's) are maximised.

* Assist with the implementation of improvement initiatives and change.

Contacts - Build Effective working relationships with partners both inside and outside the organisation.

* Any role specific responsibilities.

* Council wide where appropriate in particular to engage with Adult Social Care

* External - Including but not limited to: DWP; Housing Associations & RSLs; Voluntary Agencies; CABs, Health Care providers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charlotte St.Clair