Sheltered Housing Officer

  • Location
    Wimbledon, Greater London
  • Salary
    £ 13.01 - £ 16.84 / Hour
  • Category
    Public Sector - Housing
  • Job type
  • Industry
    Public Sector
  • External Reference

JOB TITLE: Sheltered Housing Officer
LOCATION: Wandsworth
PAY RATE: £13.01 PAYE or £16.84 Umbrella per hour
DURATION: 8 weeks minimum
IR35 STATUS: Inside


  • General Supervision on the property including supervision of the cleaning of the windows and the common parts of the sheltered scheme building including the front steps and corridors carried out by the cleaning contractor. Carries out regular inspections of the communal grounds and refuse collection areas reporting non-compliance with the cleaning specification to estate Services or the Leisure and Amenities Services Department as appropriate.

  • Reports defects for repair to the appropriate Managing Agent (i.e. Area Team, Estate Services, Heating Section etc.) and facilitating repairs.

  • Responsible for keeping all Health and Safety documents up to date. Ensuring that standards under the Health and Safety at Work Act 1984 are being observed to maintain a safe environment. Ensuring that the quarterly Health and Safety monitoring check list, annual risk assessment of the scheme, accidents, incidents and dangerous occurrences forms are completed in accordance to the policies and procedures.

  • Responsible for the guest rooms, including letting, collecting money, care of bedding and arranging for the laundering of linen and cleaning. Submits weekly guest room occupancy returns to the Emergency response officers.

  • Carries out periodic testing and resetting of fire alarms as per specified procedures for scheme fire alarm system and periodic checks of speech alarms reporting defects directly to contractors, Electrical Services or Supported Housing Services as appropriate. Ensures that staff, tenants and visitors are made aware of fire procedures within the scheme.

  • Responsible for notifying Managing Agents (Area Team, Lettings) of vacant properties within the scheme and assisting with the vacancy procedures.

  • Takes responsibility for the on-site security of the schemes including the management of master key system, CCTV and door entry systems where applicable.

  • Assists with the completion of official forms specific to sheltered housing e.g. Concessionary TV Licence Schedules; Electoral Register etc.

  • General assistance to the Tenants, providing a housing related support service to tenants, including support planning and negotiating an agreement as to level of contact to be provided. Ensuring that residents are advised on the services available.

  • Identified support needs are organised and signposted to the appropriate agencies and are monitored to ensure a successful outcome is achieved. Ensures tenants' case notes are kept up to date. Notation should be made in the diary/day book to indicate tenant issues are recorded in their notes.

  • Completes monthly case work reports to the Senior Sheltered Housing Officer highlighting any scheme or individual problems. Reports any safeguarding concerns to the line manager, as soon as abuse becomes apparent.

  • To acquire a comprehensive knowledge of, and establish contacts with local services especially those for older people including the Housing Department, Social Services, Health services such as GP, Primary Care Trust and Intermediate care team,


  • Relevant experience of working with vulnerable people

  • Knowledge of homelessness

  • Experience of working with voluntary & benefit services such as DWP

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Emily Day