SIA Customer Service Assistant

  • Location
    Wimbledon, Greater London
  • Salary
    £ 9.5 - £ 11 / Hourly
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
    VGEVENTS
  • Category
    Transport & Logistics - Rail Transport

Adecco UK are currently seeking committed and Safety conscious staff to work at various Stations across the Central and Metro Regions in London.


Are you searching for an employment agency that can offer you weekly competitive pay with a wide range of benefits?


If the answer is YES to the above, then look NO further we have the right opportunity for you!


Adecco are recruiting on behalf of a train operating company in the heart of London with the potential to support local regions. The main tasks of the role are dealing with customers within a station during a high profile event. Previous events that we have managed are Wimbledon Tennis, Hampton Court Flower Show, Vauxhall Cricket and vaious football games. You would be responsible for ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues. Full training is provided and fully paid.



  • Job Type: Temporary Ongoing

  • Salary: £11 per hour if you have a SIA lisence

  • Start date: ASAP


You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. You must be flexible and available to work on a varied shift pattern which will include days, nights and weekends.


Responsibilities will include but not limited to:



  • Provide a high standard of customer care

  • Greeting, assisting and directing people attending the event

  • Ensure the safety of customers when entering and leaving the establishment

  • Respond to incidents and provide professional & empathetic support to customers and colleagues

  • Demonstrate excellent communication skills - face to face, radio and handsfree microphones

  • Display exceptional time keeping, appearance and be able to go the extra mile

  • Crowd Safety - Dealing with varied customer flow & behaviour and spotting potential risks, pinch points, trespass

  • Presenting at all times, a smart, alert and visible security presence at the event venue

  • Carrying out pre and post event safety checks ensuring compliance with safe working procedures

  • Reporting any security incidents or concerns and dealing with emergency situations


You will work alongside Station staff to ensure the safety of passengers at all times passing through the Station and by assisting those passengers with any concerns or issues they may have.


Shift patterns are varied dependant on what the event is. Upcoming events to include Football Matches, Cricket Matches.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Vicki Girling