SLO - Global SQA and Technical Liaison Manager

  • Location
    Slough, Berkshire
  • Salary
    £ 14 - £ 20 / Hourly
  • Job type
  • Industry
  • External Reference
  • Category
    Procurement & Supply Chain - Customer Service

Global SQA and Technical Liaison Manager


Reporting into the Global Head of Mars Unattended Retail and New Transactions, this role is responsible for driving the continuous improvement of the MUR technical offering by liaising closely with Mars markets or appointed 3rd party operators who are operating MUR solutions. The job holder will document any issues such that trends can be analysed, prioritisation established and issues escalated to equipment manufacturers as appropriate.

12 month Contract

£14 - £20 per hr.

Hybrid working 50/50 home/SL1

Start ASAP

Key Responsibilities

1) Act as the conduit for day-to-day issues reported by the markets and operators. Resolve issues directly or escalate it as appropriate.

2) Develop a quality management system to track equipment faults and identify trends so that robust fixes can be applied in a timely manner.

3) Maintain a constant dialogue with the markets to capture requirements for new features. Document these and add to development road-map.

4) Develop and maintain market/operator friendly documentation to communicate features and operating procedures.

5) Take ownership of simple, low level, development activities and drive these to realisation with appropriate supplier(s) whilst keeping the Global Technical Head (MUR) fully updated on progress

Context and Scope.

This role requires technical knowledge, communication skills and a solid knowledge of Quality Management best practice to ensure that the MUR solutions perform to the highest possible standards.

The role is transversal therefore strong relationships are needed with the MUR/NT markets, 3rd party Operators and equipment manufacturers to provide quality reporting to be used for business decision making. As such, attention to detail is key.

The role requires creativity to drive continuous improvement. The incumbent will be expected to work from their own initiative demonstrating entrepreneurship.

Education & Professional Qualifications

  • Technical degree

  • Fluent in English

  • Demonstrated experience in FMCG/consumer products with a supply background in the Supplier Quality Assurance (SQA) arena and (preferably) experience in Vending/ New Transactions

Knowledge and Experience

  • Familiarity with best practice and quality standards with electrical/electronic products

  • Demonstrated ability to think creatively

  • Self-reliant, decisive and resilient and able to respond and adapt to a fast moving, swiftly changing environment

  • Project Management experience with demonstrated ability to deliver on time with attention to detail

  • Ability to communicate internally (multi market/multi region) and externally (contractors and suppliers)

  • Experience in a global / regional team preferred

  • Experience in areas such as (but not exclusive to): SQA, R&D.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Susan Whitney