Social Media Team Leader

  • Location
    Leyland, Lancashire
  • Salary
    £ 24000 - £ 26000 / Year
  • Category
    Marketing & Advertising - Digital Marketing
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Job Title: Social Media Team Leader

Reports To: Contact Centre Operations Manager

Position: Permanent

Salary: From £24,000 (dependant on experience)

As the Social Media Team Leader, you will be responsible for leading a team of Social Media Account Managers who act as Admin of the company group on Facebook. Reviewing all post requests before approval, declining and taking anything offline that needs official customer service attention and seeing the query/issue through to completion.

The team also interacts with new and existing customers who post comments and ask questions on any of our social platforms as well as handling our Trust Pilot surveys and responses, offering support, guidance and advice in an official capacity to ensure that the nature of conversation compliments the brand, and our customers are fully supported where necessary.

You will be reporting directly to the Contact Centre Operations Manager and will be responsible for the leadership, personal development, performance and process management of your team, as well as well as the coaching, upskilling and skillset enhancement of your direct reports.

Taking a "hands on" approach, you will be working alongside your team, handling customer queries, interacting with customers on our social platforms and handling escalated complaints and issues.

You will also be responsible for distributing reporting and business intelligence based on insight gathered on Trust Pilot on a weekly basis.

What we are looking for:

  • Previous leadership experience in a team leader capacity

  • Previous social media leadership experience

  • Experience direct managing a team of at least 10FTE

  • Excellent decision making and problem-solving skills

  • Ability to use own initiative to resolve issues

  • Flexibility to adapt well to change with enthusiasm and positivity

  • A practical understanding of social media platforms

  • A brand ambassador

  • An understanding of Trust Pilot and customer satisfaction

About The Company

It's a historical and long-established global online retailer of award-winning sports goods that are hand-assembled by specialist mechanics at their HQ and sold over the world.

The company is currently in the process of implementing an exciting long-term growth strategy that will further position its brand as a market leader. Now is the perfect time to get on board and have the opportunity to play a crucial role in the delivery of what is set to be a truly exciting year for the company.

The company have created a world-class team of professionals who put their customers at the heart of everything they do, and you could be an essential and esteemed part of it.

All personal details submitted to us will be treated with the strictest of confidence.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Malgorzata Noga