Special Orders Coordinator

  • Location
    Harlow, Essex
  • Salary
    £ 18000 - £ 19000 / Year
  • Category
    Sales & Retail - Customer Contact
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco Harlow are currently recruiting for a Special Orders Coordinator to join a large, well establish business located in Harlow. This is a fantastic opportunity to join a friendly yet professional company which additionally, enables you to grow and develop new skills.

Furthermore, working as a part of their Contact Centre team, our client requires an individual with experience in providing outstanding levels of customer service and can also, proactively grow awareness of a wide range of the company's products and service.

Key Responsibilities:

  • Responsible for contacting existing B2B customers and offering our special orders service.

  • Qualify and progress incoming enquiries for specific products whilst working with couriers to ensure smooth collection and delivery.

  • Working closely with high profile customers for day to day requirements and assisting with large projects.

  • Maintaining relationships with all customers and ensuring all deadlines are met.

  • Work alongside the purchasing team and new and existing suppliers to source the best solutions at the best prices.

  • Raise and progress customer orders and suppliers purchase orders where applicable ensuring delivery dates are met.

  • Prepare quotations for incoming customers within agreed and measured time frames and also prepare quotations for the field sales team.

  • Working closely with the warehouse in order to make sure that all turnaround times are met and workload is managed.

Key skills

  • sales/ proactive customer service experience essential

  • Ability to problem solve and work on own initiative

  • Understanding of purchasing processes

  • Attention to detail

  • Organised approach to the sales and administration cycle

  • Teamwork.

We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Lowena Hall